Wag!Reviews of wagwalking.com

Enjoy this service, staff do a great job. My furbaby looks forward to walking

We love Wag! to help us with our two beagles! Great service and price. Customer service excellent as well.

So far, so good. Walkers are efficient and friendly. Cost is reasonable. The last walker went above and beyond to put our “mature” bichon in his wheelchair device so he could go too (I hadn’t intended to send both doggies). Without instruction. Cool.

Excellent service, easy to get walkers, walkers are great with my dogs. Very happy with all aspects.

Outstanding

Wag is a great concept, but they need to work out a few kinks. One thing they need to work on is communication. Currently, there is no efficient, easy way to contact Wag in the event that a problem arises with a walker. They will sometimes respond to text messages, but sometimes they will not. Another thing they need to work on is proper vetting of their walkers. I recently had two incidents with Wag walkers. A walker put my dog’s harness on backwards, and so he was able to escape from it and run away. Another time, a walker didn’t show up for a scheduled walk. I understand that this is the kind of job that appeals to young, college students who are not always the most responsible, but Wag should have some guidelines/standards in place. And when problems do arise, they should reach out to their customers. Neither time did Wag reach out to me to apologize or to make sure everything was OK. And lastly, they need to develop some more flexibility. I tried to cancel a walk I had scheduled due to the horrible smoke in the air from the California wildfires. It was not safe for my dog to go outside and breathe the air. The air quality was so unhealthy, the city cautioned all people to remain indoors and schools were canceled. But Wag would not let me cancel the walk without charging me a cancellation fee, even though the circumstances were beyond my control.

I love Wags services. We’ve had some amazing walkers and love that if we can’t be there to walk our puppy, we can rely on Wag to help us out. The reason for 4 stars? We had 1 walker who left our house key on TOP of the lock box Wag provides instead of putting it back inside. It was just careless and frustrating to know that if someone was looking to break into a house, they didn’t have to do a whole lot of work to open up our door and take everything. I contacted Wag and they blocked him from all future walks for our family and put a note in his file.

Good app, great customer service. Thank you.