Wag!Reviews of wagwalking.com

It's been wonderful so far!

Brandi loves her dogs and Tiffany loves her Brandi.

Both walkers I use are early 20’s and in college, both seem very pleasant. They came by prior to the first walk to meet my dog. The lockbox took a while, but the delay was communicated. Although, I did end up receiving two of them. I’m still waiting for a response on how to mail the extra lockbox back. Overall it’s a five star!

If I were able to schedule recurring walks for multiple days at various times it would be helpful right now I set up recurring walks for 2 days a week in the evening and my husband uses his app to schedule recurring weekend walks during the morning. Selecting multiple days and then being able modify the time for different selected days would be great!

I arranged my Wag on Thursday afternoon with a walker for 8:00am on Friday morning. I received a text at 7:40am saying the walker’s ETA was 8:31am. Okay, fine. Then I got a second text at 8:10am saying the ETA was 8:56am - a very specific time, I noticed! Very frustrating, but what can I do - better than nothing. Then at 8:19am, I received a text saying the walker canceled. This was as I was putting on my 2.5 year old son’s coat to take him to school that starts at 8:30am. My husband was still in the apartment with the two dogs - but taking care of our 2 month old baby who has a bad cold. We were left with the option of waiting for a new walker to get assigned or take our sick daughter into the cold to walk the dogs. If Wag can’t handle holding the confirmed reservations, what good is it? It created more of a problem for me than if I never thought to use Wag in the first place. I arranged the walk so that I didn’t have to wake up at 5:30am to walk the dogs. But if I knew was would cancel (and cancel 19 minutes after the ORIGINALLY CONFIRMED time), I would have just risen early and walked the dogs. I pay services to find me convenient solutions - and yet Wag actually turned what would have been an inconvenience for me into an actually real life problem. What good is that? Going forward I am deleting this app and never thinking about Wag’s existence again.

not without its little hiccups on the app, and some minor delivery issues with the lockbox. I do have to say that wag is a great service and has wonderful caring people to walk your dog/dogs. I know they come in handy on days I’m at the hospital for 12 hours.

Terrible customer service, both verbally and by email/text. Requests made never get done. I’m as careful and thorough as a customer can be, and still, request is not done. Darlene

Great over the phone customer service,and the wag walkers are reliable, fast, trusted.