Wag!Reviews of wagwalking.com

Response from Wag!Oct 28, 2025

We’re sorry to hear about your experience and concerns. Your feedback is important to us, and we want to assure you that we take the safety and well-being of pets seriously. If you haven’t already discussed your concerns with our support team, please reach out to them via https://support.wagwalking.com for assistance. We understand the seriousness of such matters and are committed to addressing any issues that have arisen.

Response from Wag!Oct 27, 2025

Thank you for bringing this situation to our attention. We understand how distressing this experience must have been and take reports like this very seriously. Since you've already communicated with our support team, please refer back to those communications for any further clarification or assistance. Should you have any new concerns, please feel free to let us know. We appreciate your feedback, as it is valuable to our commitment to quality care.

Response from Wag!Oct 20, 2025

Thank you for your feedback! We’re thrilled that you and your pup have found a great friend through Wag!. We look forward to continuing to support you both!

Response from Wag!Oct 15, 2025

Thank you for bringing this to our attention. We understand how important it is for Caregivers to match their profiles for everyone's safety and peace of mind. Please contact our support team at https://support.wagwalking.com so we can look into this matter further. Your feedback is valuable, and we're committed to ensuring your experience meets your expectations.

Response from Wag!Oct 14, 2025

Thank you for sharing your experience with us. We’re glad to hear that you've built positive relationships with Caregivers you trust. However, we are sorry to hear of the troubling incident you mentioned and the challenges you've faced in finding timely care, especially given your circumstances. This is certainly not the experience we strive for, as reliability and trust are top priorities to Wag!. Please consider reaching out to our support team through https://support.wagwalking.com so we can address these specific concerns. We appreciate your feedback and are here to help.

Response from Wag!Oct 10, 2025

We're truly sorry to hear this was your experience and understand how frustrating last-minute cancellations and not following instructions can be, especially if it results in missing keys. This is not the experience we strive for. While Wag! connects Pet Parents with independent Caregivers, we are committed to ensuring quality and reliability. We encourage you to reach out to our support team through https://support.wagwalking.com to discuss these incidents so we can help to properly address your concerns. We appreciate you bringing this to our attention.

Response from Wag!Oct 10, 2025

Thank you for being a loyal Wag! customer for over five years! We’re so glad your dogs have such fun with their Caregivers (we can almost hear their happy tippy-tappy toes!) and that app features like ASAP booking, videos, photos, and the active map help you know your pets are in good hands.

Response from Wag!Oct 6, 2025

Hi David, we're sorry to hear about the trouble you're having with the app on your Android device. We understand how frustrating this can be, especially when you're trying to manage your pet care needs. Our team is committed to ensuring a smooth experience for all users. We recommend visiting our support site at https://support.wagwalking.com for troubleshooting tips and to connect with our support team via chat. We're here to help and appreciate your feedback as it helps us improve the app experience for everyone.