Wag!Reviews of wagwalking.com

Customer service is subpar. I have relied on them, but recently my walkers have been cancelling last minute, showing up late, etc. When I first started having walks, I was getting great walkers, but then new people who only had a couple of reviews. Today I scheduled an ASAP walk, and it's been 2.5 hours. Two walkers have cancelled on me so far. This is ridiculous - for the price, the customer service should be better. I switched to Rover, where I have a consistent walker.

I don't want to give them any star..but I have to give at least one. I submitted my application and paid $25 for the background check. And I received an email that said their background check provider was unable to confirm my identity. I never had any issues with background check. I am currently a dog walker on Rover. I sent an inquiry about this issue and they just provided the FAQ links which don't answer my questions. So I called (628)408-5300 but I couldn't talk to a real person because on their system my application was rejected and they have my phone number and don't want to answer it. If you are considering to become a dog walker on WagWalking, I would choose different companies.

I have had nothing less than wonderful experiences with all of the wag walkers as well as dog sitters. We book them periodically but lately it’s been weekly and I have had such amazing updates photos and great conversations with all of my preferred walkers. This is the best app ever and I trust my dogs are in good hands.

At first I was impressed with Wag, however as of late my Wag walkers keep cancelling or simply not showing up. My dog has Giardia and I cannot take him to a boarder during the day and must rely on walking dog service. Multiple times walkers do not show up at all or one isn't matched until an hour or so before I am to arrive. Wag also does not allow for users to rate their experience if the walker is cancelled.

Don’t use wag! They allow walkers to cancel last minute and can’t find a replacement for hours after your initial scheduled time. This has happened multiple times. I highly recommend using someone else for your dogs needs.

In early January my regular walker was negligent and my dog ran out the front door before the walk started. Initially Wag was helpful, and sent out volunteers and put up flyers. My dog was found a few hours later, thank god, with a torn foot pad and a cut on his face. Wag called me directly and told me they could reimburse me for any vet costs, just send them the bill. I was very grateful and after going to the urgent animal care we paid $400 and I emailed Wag the bill. That was 7 weeks ago and since then I have emailed them 3 times and called 3 times and no one has ever responded. The customer service person every tine says someone from priority services will get in touch with me about my claim and no one every does. I am being completely stonewalled. It’s one thing to take a long time with the claim but no one will even speak to me about it, as if they’re trying to get away with not paying and make me forget.

The customer service is terrible.

$25 for you to sign up after you go through the application process. No mention of this until you have sent emails to people in your life asking for references and filled out the entire get to know you sections and quizzes. Just mention this upfront