Christopher P.
SUSPICIOUS INVESTIGATION NEEDED
It is August 2019 and I had no idea WAEPA doesn't have anyone you can speak live with. 2019!!!! Whatever was listed below about the changes they made years ago is a huge lie. Yes, they have a number. But that number only tells you their office is closed. You can only speak to someone via their generic waepa email. AGAIN, I'm sure below I will receive a thank you for being a customer for x-amount of years and they've made changes. email or call etc... That's BS. They've made no changes. I am curious to know if folks are having trouble receiving payouts after their loved ones passed away. I have no clue what to do. I dropped FLEGI years ago to come over. But no one to actually communicate; in 2019. COME ON...
Response from WAEPAAug 30, 2019
Hi Mr. Phills - We can understand why you’re feeling frustrated. Our office was unexpectedly closed due to a utilities issue. We understand one of our Billing Representatives reached out to you on Saturday. Hopefully, we were able to fully assist you! If not, though, we’re happy to give you a call back at your convenience during normal business hours (8:30ma-5pm ET, M-F). Again, we apologize for the inconvenience, and very much appreciate your tenure as a WAEPA Member.