VyStar Credit UnionReviews of vystarcu.org

If I can rate this bank below ZERO, i will gladly do that. Horrible service, horrible banking. My debt card expired and I notice that only in the store trying to pay for stuff. Call VyStar and order new one hoping I will get card in 7 days...after 15 days "NOTHING" I went to branch, they ask me to pay 5 bucks to issue new. (???) I was so mad I withdraw all my money and after that action they issue new card. Now, same issue with second account and second card...absolutely same same same stupid issue. "CARD WAS RETURNED BY POST OFFICE" !!! How come statements coming every month ?? This is all about 5 bucks, teasing and sucking money from customers. After 30+ years I am forced to leave this institution, and honestly management and big heads in mahogany rooms should seriously think about ratings here...VyStar was once excellent bank for all Jax people...not now. Thanks God, there is much more better options in Jacksonville !!!!!

We have been members of VyStar for over 20 years personally and have our business account with them for 2 years. Ever since they upgraded (bought their own software), it has been nothing but issues and their customer service is ridiculous! WOULD NOT RECOMMEND THEM TO ANYONE!

They told me it takes 5 to 10 business days to receive a new card, I called the 11th business day and they argued with me.. two days later I received a check in the mail and a letter saying my membership is revoked

If I could give a zero-star rating, I would! This company was used by the car dealership where we bought our VW. We have had the automatic payment set up the entire time and our own car insurance for two years. Our car was recently repossessed without any warning, and after we called, we were told it was because they were taking insurance coverage payment from our monthly auto payment without our knowledge! They tell us we now owe back payment for insurance and insufficient monthly car payments. Also, they say that in order to get our car back, we will have to pay the entire amount of the remaining loan or it goes to auction in one week. They made No email or phone call attempts whatsoever to try and clear this up like humans. So disgusted!

Katie Denman at Alachua branch was such a wonderful help when I was requiring help with my account. She made it a wonderful stress-free experience.

Hello, My name is Mike, I have been doing business with Vystar since 1979. Over the years I have noticed a real decline in how you treat your customers. The big blunder with the software was a terrible mess. My family all left but I chose to stay with you until now. I had my debit card stolen and I went in to get another card as I make all my transactions via card. I was told you have chosen to no longer provide a card at the branch and that I would have to wait for it in the mail. WHAT ARE YOU THINKING? You have the ability to take care of the customer right then but choose to use snail mail? Extremely inconvenient. Hope it saves you 3 dollars. You all have 6 and 7 figure incomes that you are making off you customers money. This is the last event for me I will be moving on and considering doing more cash transactions as banking has become expensive for everyone except the banker. I’m sure this was a financial business decision but it affects customer service, we are the customer. Impossible business partners! That is all! Good Riddance.

They are SUPPOSED to AUTOMATICALLY send you a new debit card THREE WEEKS before the current one expires. However, this did NOT happen with ME. When I contacted them initially, they said it was an "oversight" and they would send it express 3-5 days as opposed to the 7-10 days it usually takes. However, that did NOT happen. I contact them AGAIN, it takes over an HOUR for them to FINALLY figure out that somehow, they do NOT have my actual apartment number on file, therefore, my card never got sent. They also ADMITTED that this was 100% THEIR FAULT. So, they agree AGAIN to send it express 3-5 days, arriving Monday. However, my current card expires tomorrow -- the last day of the month. They ASSURE me that I can continue to use my current one through then. So, I go ahead and do my normal Sunday shopping today while I still can. BUT, I can NOT do this, because my current card has ALREADY been marked "Expired". WTAF?!?!? I also get a message that it has been marked "lost". Uh, NO, it has NOT been "lost". I know EXACTLY where it is. So, NOW, I can NOT do my grocery/supplies shopping for AT LEAST 6 days!!!!!! (Assuming that my new card actually shows up on time.). And they will NOT give me ANY type of temporary digital card for those 6 (+) days Even though they FREELY ADMIT that this WHOLE ENTIRE FIASCO is 100% THEIR FAULT!!!!!! So, I am just COMPLETELY UNABLE to buy anything for 6 (+) days, and I am just supposed to be okay with that, when I did absolutely NOTHING wrong whatsoever........................... Also, I do NOT have a car, and my brother is on my account, but they will NOT let HIM go to a branch and pick it up for me since I am LITERALLY UNABLE TO............................................ In what universe is it okay to admit 100% fault but then do the bare minimum to fix it and I am just supposed to be okay with nearly an entire week of being COMPLETELY UNABLE to buy anything......?!?!? Also, their "Chat" function KEPT getting cut off, basically making it IMPOSSIBLE for introverted customers to try to resolve their issues in the easiest way. Please, PLEASE, I BEG of you, to read this and do BETTER next time................!!!!!!!!!!!!! EAS

Longest lines at the branch that I ever encounter in my daily life. Vystar makes things so much more difficult