Property P.
Ridiculous Debit Card Renewal Procedures......
They are SUPPOSED to AUTOMATICALLY send you a new debit card THREE WEEKS before the current one expires. However, this did NOT happen with ME. When I contacted them initially, they said it was an "oversight" and they would send it express 3-5 days as opposed to the 7-10 days it usually takes. However, that did NOT happen. I contact them AGAIN, it takes over an HOUR for them to FINALLY figure out that somehow, they do NOT have my actual apartment number on file, therefore, my card never got sent. They also ADMITTED that this was 100% THEIR FAULT. So, they agree AGAIN to send it express 3-5 days, arriving Monday. However, my current card expires tomorrow -- the last day of the month. They ASSURE me that I can continue to use my current one through then. So, I go ahead and do my normal Sunday shopping today while I still can. BUT, I can NOT do this, because my current card has ALREADY been marked "Expired". WTAF?!?!? I also get a message that it has been marked "lost". Uh, NO, it has NOT been "lost". I know EXACTLY where it is. So, NOW, I can NOT do my grocery/supplies shopping for AT LEAST 6 days!!!!!! (Assuming that my new card actually shows up on time.). And they will NOT give me ANY type of temporary digital card for those 6 (+) days Even though they FREELY ADMIT that this WHOLE ENTIRE FIASCO is 100% THEIR FAULT!!!!!! So, I am just COMPLETELY UNABLE to buy anything for 6 (+) days, and I am just supposed to be okay with that, when I did absolutely NOTHING wrong whatsoever........................... Also, I do NOT have a car, and my brother is on my account, but they will NOT let HIM go to a branch and pick it up for me since I am LITERALLY UNABLE TO............................................ In what universe is it okay to admit 100% fault but then do the bare minimum to fix it and I am just supposed to be okay with nearly an entire week of being COMPLETELY UNABLE to buy anything......?!?!? Also, their "Chat" function KEPT getting cut off, basically making it IMPOSSIBLE for introverted customers to try to resolve their issues in the easiest way. Please, PLEASE, I BEG of you, to read this and do BETTER next time................!!!!!!!!!!!!! EAS