VyStar Credit UnionReviews of vystarcu.org

Fast courteous service

They where taking $5.00 a quarter out of my savings without my permission. The credit card has so much security that you can't do anything with the card. I was told that there would be a fee to do a despute and they wouldn't do anything until the $5.00 fee was paid. I didn't know that they started the $5.00 fee each quarter. If you try to explain the problem you are having they will read questions out of a book that doesn't pertain to your problem. If you try to explain they will read the same question back over and over like there a robot. I was told there would be a fee for the despute and now they say theres not. I have redeamable money on my credit card and won't be able to get that. I am closing my accounts because they are the worst.

Robert Nekrasov always go the extra mile. When l need understanding of my banking situation. Thanks so much Robert Nekrasov from Jerome Gantt

I missed a loan payment due to switching jobs, I had my new job paycheck direct deposit to vystar, they verbally made arrangements for me to come in every Friday pay $200 on my default and that would unlock my account to have access to my money, 2nd paycheck they said they didn't know who I made the arrangement with but took my whole paycheck from me. I am still currently on cash assistance and food stamps as I am still trying to get back on my feet as a single mother of 3, so them taking my money is also taking my government assistance money, there's no way they can do this. My lights were also cut off that week, Vystar did even agree to let me have gas money to make it to work another week

After over two years of dealing with their online system, now known in banking circles as the “crash”, my complaint letters got to the thin skinned management of Vystar. They sent me a letter next day Fedex to tell me my behavior had fallen outside their member Code Of Conduct. They wrote that being a member of Vystar was a privilege and not a right. They stated this was a Final Warning letter and further instances would result in termination of my membership as well as an official Legal Trespass Warning. I wrote back and let them know their privilege of providing my financial needs had been terminated. This incident was precipitated by a screen they added to their online system that required the user to click in a box labeled “I Am Human”. They stated this prevented “bots” from gaining access to customer log in screens. It does not. A simple refresh of the browser screen or pressing F5 will bypass that screen. Vystar’s problems have been caused by their commitment to DEI hiring practices rather than merit hiring practices. I would advise everyone to abandon this bank. Vystar needs to check their compass.

I have been with vystar for 3 years now and now all of sudden i can't sign into my vystar account i keep getting this error message when trying to sign in and it says you do not have permission to perform the requested action so i got on the phone with vystar CSR and they all said it was a vpn issues and i don't use vpn's on my desktop or cell phone and i can't even access my account through there app and they asked me to call my isp xfinity and ask them if they use a vpn and the xfinity rep said no twice that it was a server issue on vystars backend of there server and of course vystar will not take the blame for me not being able to access my account this same issue of you do not have permission to perform the requested action happen back in 2022 and when i called vystar CSR the man confirmed that it was a server issue and now they can't even get it straight something isn't adding up when one CSR says it's a server issue back in 2022 and now they say it's a vpn issue because i was able to access my bank account last weeK and over the weekend without that error message and all of a sudden the error message shows up on monday there is something really wrong with this picture and the blame game needs to stop.

Worst corrupt company ever. Employees are useless and incompetent. I've found 2 in a year that should find a reputable company to work for. Money missing all the time and they do not care and will do nothing for you.

I would also rate this company less than a zero for its ineptness, incompetence and inefficiency. I am also surprised to see that the same incident occurred in the past and the company did nothing to prevent a reoccurrence. My 78-year-old mother bought a vehicle from a dealership that used VYSTAR for its financing more than a year ago. I took the monthly payments from my mom and had the payments debited each month from my account. This was to avoid any chance of a late payment. We received a letter stating the payments were not being received so we physically went to a VYSTAR bank to inquire about the notice. We were reassured that the account was in good standing and their records would reflect the automatic payments. I was shocked when my mom called me 4 days ago because she could not find her car. VYSTAR had repossessed her car. I immediately went to the branch located nearest to our home with proof of automatic on time payments only to be told that the payment did not include the required "CPI" insurance. My mother was then told she would need to pay > $3,000 to get her vehicle back. At no time was she ever informed of the deficit in her timely payments, even while standing in the bank on 2 previous occasions. This was also not communicated via mail. I was at my mother's side and made the decision to walk away from this incompetent institution. I can buy her another vehicle. Please be very careful with this bank. They are grossly incompetent and do not care about their customers.