VvsboxReviews of vvsbox.com

Response from VvsboxSep 17, 2026

Dear, we sincerely apologize for the inconvenience and frustration this situation has caused you. Your order has now been confirmed as lost by the carrier, and we have already processed your refund. We’re very sorry that you had to wait so long. Please understand that when a package is lost in transit, we need confirmation and supporting evidence from the carrier before we can process a refund, as the loss must be officially verified. We truly appreciate your patience while we worked with the carrier to resolve this. We sincerely apologize again for the long delay and the inconvenience caused.

Response from VvsboxSep 9, 2026

Dear, we’re sorry to hear about your experience. ❤️ Please note that jewelry can oxidize or fade due to various factors, and only 24K solid gold can be guaranteed not to fade. Proper care is also important. Please contact our customer service team with clear photos of the chain and charm so we can review the issue and help you with a solution. You can also check our care instructions here: https://vvsbox.com/pages/craftsmanship-maintenance

Response from VvsboxSep 9, 2026

Thank you so much for your feedback! ❤️ We’re happy to hear that you’re satisfied with the product and had a good overall experience. We truly appreciate your support and hope you enjoy your piece! 🙏

Response from VvsboxSep 9, 2026

That’s awesome to hear, dear! ❤️ We’re so happy you’re loving your 30-inch Rose Gold chain and that it’s always shining! Thank you so much for your support and for sharing the love! 🙏✨

Response from VvsboxSep 7, 2026

Dear, we’re sorry for the long wait. This may be because the style you ordered is a new or more complex/high-end design, which can require significantly more processing time. Please contact our customer service team, and we’ll check your order and provide you with the estimated shipping date as soon as possible. For most items, the estimated processing time is also listed in the product description. We understand that you paid for expedited shipping, and we appreciate your patience and understanding. ❤️

Response from VvsboxSep 7, 2026

Dear, we’ve checked your order details, and the item you purchased is indeed not the yellow gold color. We’re sorry for the misunderstanding. If you have any concerns about the order, please contact our customer service team as soon as possible so we can assist you with the available options. Thank you for your understanding. ❤️