VvsboxReviews of vvsbox.com

Response from VvsboxOct 19, 2026

Dear Customer, We take your concerns about our materials very seriously. We stand by our product descriptions: the stones used in our products are moissanite, and the materials are consistent with the descriptions provided on our website. If you have any concerns about the specific chain or pendant you purchased, please contact our customer service team directly. We’ll be happy to review your order details and help address your questions. Thank you for giving us the opportunity to look into your concerns.

Response from VvsboxOct 12, 2026

Thank you so much for your kind words and support! ❤️ We’re thrilled to hear that you love our products. We truly appreciate you choosing VVSBOX!

Response from VvsboxOct 8, 2026

Dear, I understand how you feel, and I’m sorry for the frustration. Regarding your original piece, we had informed you multiple times that we were unable to produce it, but unfortunately, we did not receive a response from you. We also cannot produce a piece if we cannot guarantee that it will meet our quality standards. As for the new style you selected, its price is significantly higher than your original order, which is why the price difference needs to be paid. If the new style were cheaper, we would of course refund you the difference.

Response from VvsboxOct 8, 2026

Dear, we’re sorry to hear about this. Fading can be caused by multiple factors, and we understand your concern. Please contact our customer service team as soon as possible so we can check the issue and assist you with a solution. We sincerely apologize for the inconvenience.