VuoriReviews of vuoriclothing.com

This clothing company has the worst customer service imaginable. I placed an order for two pairs of pants 20 days ago. I receive one pair, and the other has been "processing" for 20 days. Customer service doesn't pick up, and they don't reply to emails (I sent two). If you want to actually RECEIVE your clothes, don't order from Vuori.

Buyer beware if you live outside the U.S. Despite their well-publicised “free return” policy, this is very difficult to arrange if you don’t live in the U.S. In Australia, you can deliver the item to a location in Melbourne or Sydney and that’s it! For me, that would involve a 160km round trip. Clearly not feasible so on the advice of Vuori, my only option was to pay $27AUD to post it back. Nowhere was this policy publicised. NOT HAPPY!

For the third time, I have ordered from Vuori during their sale and later had my order cancelled because they “ had a mismatch in our inventory that allowed customers to purchase Sale Items that were Out of Stock”. And in return for my discount of 50% off the sale item, Vuori offered me 20% off a full price item, essentially asking me to instead buy the same items in a different color for a lot more money because they messed up. Maybe understandable the first time it happened in Nov 2021, not so much when it happened again in Jan 2022 and completely unacceptable for it to happen a 3rd time in July of 2023. The least Vuori could do was offer me the same item in a different color they actually have in stock at the same price they accepted an order from me at. Extremely poor customer service and highly unsatisfactory offer for their ongoing inventory tracking problem!

Terrible customer service. No clue where the online order is 2 weeks in. I disputed with the company. Don’t order from here if you want customer service. Queries go unresponsive..

2nd horrible experience with online ordering with Vuori. Shipping delays (out of their warehouse) are horrendous. Customer service is non existent because they can only basically tell you, only by text, you are stuck with your order even if they are backlogged. Trying to cancel an order after 8 days of it just sitting there in cyber space is impossible with no updates. If you don’t find it in a store, don’t order unless you can wait a month!

I have been wearing their shorts for probably two years and I absolutely love them. I’m on the taller side and they recently released a pair of shorts with a 9 inch inseam which fit me perfectly. I also love the shorts have lining so they’re super comfortable and working out or going on a run and you can wear them in a pool Which makes them very versatile. I haven’t had any issues washing them in the washing machine, but I do dry them on a rack in order to keep the performance up.

We love their clothes, quality and selection, as well as how they fit. Went to their brick and mortar in Venice, great customer service, the guy that helped us was very friendly and attentive.

Love Vuori products, I've been wearing them for probably 2 years now. If the price points were a little bit lower I would buy a bunch more, that's the only reason for the 4 star. Quality and style is a 5 star in my book