VuoriReviews of vuoriclothing.com

I have been ordering from Vuori for a few years. Their clothing is very well made, very unique styles and cool colors. The only question that I have is what is with their inside tags on their shorts and pants? It's long and the only purpose it seems to have is to get stuck in your Crack. Why would a company that makes such cool and well made clothes have such a ridiculous tag?

Vuori makes good products but lately they have no phones for weeks "while the enhance the customer experience" which is beyond me why it takes over a month do do. Meanwhile, they expect customers to do all the legwork because it they don't respond to texts in a timely manner. I had to send something back and and as a long standing customer who has spent thousands with them I asked for a replacement. they denied me. The day they got it back they gave me a store credit, but given the size was off I got a smaller one which via text someone said was wrong. SO i asked to change it, as it was in within the hour. "oh we can't do that." I was shocked, just send it back. and we will issue a refund." well it takes 2 weeks and they have held onto my money for a month because of the lack of phones, and random responses via text. I said I was going to have to leave a review of this experience, "oh we can see what we can do." I almost held off, but that means they chose not to do anything which is beyond me. They are sustainable, and a quality product, just not sure why hating on the customers

No surprise they have horrible customer service! How do u charge 100$ for a pair of sweats & get away with this stuff! I sure hope I get my outfit soon (been 3 weeks) & I live in LA! Shoulda just drove to the Venice store. Never order from them online.

They have the absolute worst customer service. I have been trying to return something for over a week and no one gets back to you. The phone number routes you to an email and no one ever answers you. If you think you may need to return something, think twice.

Would give no stars if possible 😡Over 2 weeks of chasing their non existent ‘customer support’ department and still none the wiser. Meanwhile I’m out of pocket by £195!!!!! Do not order if you live in the UK. They don’t care about you!!

Worst service ever. I ordered a birthday gift for my sister’s birthday. It took them 3 weeks to even ship the item, provided an incorrect tracking number for an item they hadn’t even shipped. Then, I via tracking, was told a signature was required and it was being returned because it wasn’t signed for. I emailed. No reply. And the kicker is they tell you not to email multiple times or you will be moved to the back of the line. So basically, they don’t have to answer you and then if you try again you are penalized. Same with calling. You are immediately connected to a voicemail. They explain they are trying a new customer service experience and that you need to email them. You can leave a voicemail but nobody calls you back. There is NO option to speak directly with someone. Just bear in mind if you choose to order from this company they will ship your items whenever they feel like it and any attempt to find out where your purchase is will result in frustration. God forbid you actually have an issue with what you purchased. Good luck getting anyone to speak to about it. I will never order from this company again just based on the fact they make themselves inaccessible to customers.

After a month I am still waiting for a refund on two returned items. Customer service is nonexistent!

Same problem as below. Ordered 3 weeks ago, been chasing customer service via e mail, text, Instagram chat and no response on any for over a week. They have even disconnect their phone line. The only thing they did efficiently was take my money. They only get two stars because the clothing is amazing. About to start investigating an insurance claim to get my money back.