VultrReviews of vultr.com

Very poor support and slow.

They ask you to charge first, then after a day they banned my account and they not even refund. they asked me 4 different proofs from me, which I even don't have some of them. I want to ask you a question, if KYC is such a matter for you why didn't you ask when you were charging me? Never saw something like this. good that I only lost 10 euros and not more.

Billing is extremely confusing. I used it once or twice and month and I was billed $100.

I've used Vultr for a couple of years to spin up LAMP stack web environments and gaming servers. I can go from "buying a domain" on namecheap or godaddy to "up in running" with SSH access, https enabled, apache driven website in a matter of 5-10 minutes. With barebones web servers starting at $2.50 a month it all just feels super easy and unbeatable. I've had no issue destroying servers / dropping services / etc. Honestly, I was surprised to see their Trustpilot rating wasn't super high. I've never had to contact customer service, maybe that's the difference. But for me with basic web-dev and game server needs, their tools, interfaces, pricing, and physical server locations just plain work.

I applied to get my SMTP block removed, but this support agent Ruby.J denied it without any valid reason, and quoted policy that didnt apply to this content at all, I followed the Anti spam policy, to the teeth, Even have it in my own companies TOS, but yet, Nah, denied, why? I still confused on that part.

WORST EVER DONT USE First of all, they limited my server (although I paid for the resources), then they said that somebody hacked it and they stopped the server suddenly. After that they decided to just terminate my account saying "the hack was from my side" Like I would hack my own server that I use as a dialer for a call center operations. What a joke

We are a company, we've registered for vultr as It was suggested by one of my fellow employees. Suddenly, our account got suspended "Additional verification needed", they demanded a few documents, which in our case was not only illegal to do to a company-grade account, but also time consuming & costly. Definitely not worth for first cloud service integration. We've been immediately accused of fraud which is unacceptable and terrible experience. Preferably avoid this cloud service for your company as they clearly do not support the consumer (or b2b) and look for alternatives.

Terrible service and unreasonable verification process. They ask to provide: ID; photo of yourself, while holding ID, image of the credit card used (both side), reason of using their platform. When I explain that I intend to use for personal and family private needs, they asked to provide: “ the personal and family-related activities in which you will be engaging on our platform. Please also provide the names of softwares and/or applications that you will be running, and any websites associated with your activities.” Is it legal at all? Or they violate USA laws? I think so.