VuduReviews of vudu.com

It's rare that the movies I paid for will play... Bad website, waste of money

Vudu offered 3 blu-rays for $5.00. Could not complete purchase online for some reason. Send customer service an email three days ago. Still waiting for response.

VuduToGo is constantly down. Customer service is nonexistent. I have been a loyal customer for many years and spent a lot of money with them - their service is in serious decline. They offer more sales than Amazon does but what good are sales if you can't watch the movies you purchase. Going back to Amazon where the service is reliable and customer service is impeccable.

Customer Service is terrible!! I found them to be rude. I guess after dealing with Amazon all the other services kind of looks disappointing. It just shows why Amazon is so big in the current world. They Value their customers. I guess I got spoiled. Anyway, very disappointing customer service from Vudu.

A list of 'B' movies that rarely change, with the occasional gem that teases you to continue subscribing. The time searching for those gems was tedious, so I stopped subscribing. Now, despite repeatedly clicking 'Unsubscribed' I am daily harassed by Vudu's junk e-mails.

I upconverted 10 blu rays to be digital copies as part of promotion from VUDU. they charge $2 to convert a blu ray and $5 to convert a DVD. I converted my Matrix blu ray and I was charged $5. I contacted their customer support to ask for a $3 credit. They just kept asking me questions and never resolved my issue. First they wanted a picture of the blu ray case. Then, they wanted a picture of the blu ray disc itself. Which I think is crazy because they never ask for a disc for the other 9 I converted. It's like they thought I was lying. Plus, their customer support feature on their website and mobile is not responsive to a phone. I could not upload a picture from my phone, I had to login to my desktop. And from their website I was having problems pulling up support from my desktop. I was tired of jumping through hoops for $3. I won't be using their up convert feature again. Just a waste of time. I will stop buying my movies from them as well.

Absolutely atrocious customer service and their Vudu2Go is a piece of junk. Attempted Disc2Digital on several DVD/Blu-rays that are listed as available on Vudu but the Vudu2Go program would not process. Contacted Vudu several times as to their buggie software and not 1 response from them. Thankfully, I had already begun building my own media server and ripping my media prior to just recently joining Vudu.

I have had Vudu for 10 years and I love it. I just wish there was an upgrade fee instead of paying full price for a HD or Ultra HD movie. Customer service replies can take weeks, though I rarely need to contact them.