VuduReviews of vudu.com

The customer service is bad and the app is worse. Fully of bugs. Not worth the expense of your hard earned $$.

I recently purchased a dvd with a bonus digital code from Walmart and the code was supposed to print on the receipt. It didn’t. So I called Vudu customer service on May 6th. Three calls and 11 days later I still don’t have my code or digital copy. I spoke with a customer service supervisor all all they kept telling me giving me was excuses as to why I didn’t have it yet and no resolution except to keep waiting for my code. This is terrible Customer service. By the way, I purchased a dvd from Walmart a week earlier and had the code within 2 business days.

Streaming quality is on par with other services. Good availability of titles. Payment is easy through Walmart account. Major issue with subtitle functionality. Text is really small when projecting through my laptop onto a 24" Dell monitor. Even on the largest setting in Vudu's menu, it's unreadable. The text boxes bounce all over the bottom third of the screen. It's really bad and that's a deal killer for me. Won't be going back until they get this fixed.

The app is horrible with the volume sound during viewing a movie. Then a commercial comes on and the sound is do loud you have to turn down the volume. movie cones back on have turn volume way up to hear it. FIX THIS PROBLEM. I dont need to hear the commercials for your promotions.

First of all ZERO IS A NUMBER AND IT SHOULD BE ALLOWED TO USE WHEN DEALING WITH COMPANIES LIKE VUDU! STRAIGHT TO THE POINT PURCHASED DADDY'S HOME PART 1 AT MY LOCAL WALMART. ACTIVATION CODE DID NOT PRINT WITH MY RECEIPT SO I CAN DOWNLOAD DADDY'S HOME 2 FOR MY SON TO WATCH!! NO, BIG DEAL I THOUGHT. I CALLED VUDU EXPLAIN SITUATION AND LONG BEHOLD VUDU WANTED ME TO EMAIL RECIEPT AND STICKER DID THAT!! SUPERVISOR TELLS ME I HAVE TO WAIT 10 DAYS FOR THEM TO EITHER SEND ME THE CODE BY EMAIL OR SOMEONE WILL CONTACT ME PHONE WITH CODE??? FOR A 5.00 MOVIE THAT CAME OUT IN 2015. I HAVE TO WAIT FOR THEM TO DO AN INVESTIGATION!! THIS COMPANY IS A JOKE!! NOW MY SON LOOKING AT ME LIKE WHHATS GOING ON. I SPENT 208.92 AT WALMART AND HAVE TO GO THRU THIS!! UNACCEPTABLE!!TO GET A CODE TO WATCH A MOVIE?? GO ELSE WHERE!! ILL STICK WITH HULU..COST MORE BUT HEY YOU PAY FOR WHAT YOU GET?? NOT TO MENTION I PURCHASED MOVIES THRU VUDU BAD IDEA!!!! DONT WASTE YOUR TIME OR MONEY.

Warning - This company is terrible in every aspect of the service they offer ...... The company is terrible in every way please do not use them you will be wasting valuable time and therefore money. They fail in their technical support and they fail in customer service every time !!! I have been trying to close the account since March and they still can't do it! Even when instructing them to close the account they can't figure it out as I used a Gmail email address and Gmail and googlemail are both acceptable but if you communicate from either form of address they say they can't find the account and won't communicate to close the account as either Gmail or googlemail is not registered. If I could give this company a minus score for pure stupidity and poor customer service I would. Be warned they are rubbish!!!!!

I cannot actually review Vudu and their streaming service since they do not accept the type of device that I use. I would like to review their technical rep., Edgar. Edgar was an absolute pleasure to work with. I would like to give Edgar five stars but since this is also a reflection of Vudu I must be honest and say that "I am disappointed that they did not mention that I could not use the Verizon Broadband system." Edgar was generous, bright, and very knowledgeable. He gave me a credit as well as a refund, now that is great customer service. Thank you for your excellent customer service skills.

I have liked Vudu for over a year but then a week ago someone accessed my account somehow and charged it $180. I have tried contacting them with no luck. They just want an email sent so they can bs around to not refund you. I have a code you have to enter to purchase that no one knows but me yet this is being bypassed because my card keeps being charged. You can not take your card off the account unless you add another card. This is just f...ing ridiculous. So now I have to suspend my card and order another one just to stop the charges from this f...ing app. DO NOT GET AN ACCOUNT WITH THEM.