us.vtomanReviews of vtoman.com

Response from us.vtomanJul 9, 2024

Hello, Thank you for your comment and we apologize for all the troubles caused by waiting for a long time for your order and not receiving it. We have investigated your order in detail: we checked the background mailbox, your email was answered by our official customer service. Your package is expedited delivery, logistics show that on 6.21 left a notification card, explaining the time and place to collect the items. The package has been in the post office need you to go to pick up. You can call and check with your local post office. We look forward to solving the problem for you as soon as possible, you can continue to contact us by e-mail, thank you very much for your understanding and cooperation. Finally, we wish you a happy life. Best regards. Vivi

Response from us.vtomanJul 9, 2024

Hello, We are very sorry and guilty about the problem you encountered while purchasing our branded products. Normally, the tracking number will be sent to the customer automatically after shipment, since we can't see any of your information so we can't help you deal with the after-sale problem for the time being. Please send your order information to our official email: [email protected], we will help you solve the problem as soon as possible. If you are a customer of other platforms, we will also help you contact the relevant departments to deal with it. Once again, we would like to express our sincerest apologies to you and wish you a happy life. Best regards. Vivi

Response from us.vtomanJul 4, 2024

Hello, Thank you for your kind words, simple words are the biggest recognition for us. We will continue to endeavour to provide you and our other customers with higher quality products and service levels. If you have any questions, please feel free to contact our official email: [email protected] We will be happy to serve you. Last but not least, thank you again for your kind comments and we wish you a happy life! Best regards. Vivi

Response from us.vtomanJul 3, 2024

Hello， Thank you for your kind words, simple words are the biggest recognition for us. We will continue to endeavour to provide you and our other customers with higher quality products and service levels. If you have any questions, please feel free to contact our official email: [email protected] We will be happy to serve you. Last but not least, thank you again for your kind comments and we wish you a happy life! Best regards. Vivi

Response from us.vtomanJul 2, 2024

Hello, Thank you very much for your comment, is it a 12V car that you are starting? If so please send a video to our official Facebook site to show us how the indicator light blinks when it can't start to help you determine the cause of the product failure. Don't forget to include your order number. We will replace the product at the first time if there is any problem, please don't worry. We will also assist you with orders from other platforms. Finally, thank you again for your feedback, we look forward to serving you further! Wish you a happy life! Best regards. Vivi

Response from us.vtomanJun 27, 2024

Hello, Thank you very much for taking time out of your busy schedule to review our products, it is our honor to receive your approval. We are committed to providing our customers with high quality products and excellent service, receiving the goods on time is the beginning of a good shopping experience, we look forward to your future use of all the best. Recently, the volume of e-mail inquiries is large, the response time has lengthened, thank you very much for your patience and understanding. Thank you again for your trust and support, if you have any questions, you can contact our official e-mail: [email protected] for technical support, we will be happy to serve you, look forward to working with you again. Have a nice life! Sincerest regards. Vivi

Response from us.vtomanJun 24, 2024

Hello, We are truly delighted that you have rated our service so highly! This reinforces our belief that our commitment to excellence in customer service is well placed. We will continue to maintain this level of service, and constantly improve and refine to ensure that we provide our customers with an even better experience. If you have any needs or suggestions for future use, please feel free to communicate with us. We will provide you with solutions as quickly as possible. As a green energy solution, solar power is undoubtedly a very good choice, can greatly enhance your experience,If you have any questions we can help you, please feel free to contact our official customer service: [email protected] for technical support, we will be happy to serve you! Finally, we wish you a happy life and all the best! Best regards. Vivi

Response from us.vtomanJun 24, 2024

Hello, We are very sorry to bring you a bad shopping experience, we have followed up with the logistics many times, after verifying that your parcel has indeed been sent out, but missed the scanning of the single number, so there has been no logistics information. Due to the recent rapid increase in our order inquiries, the shortage of customer service staff led to a failure to respond to your message in a timely manner, we are urgently increasing the number of customer service team members and optimize the internal processes, and strive to improve the efficiency of our services, we hope you can understand and appreciate our current work pressure, give us a little time to improve our services. Although it may be a little late, we will definitely solve every customer's problem! Your refund request is also being processed for you, there will be a customer service specialist to interface with you on this matter, please don't worry. We really want to regain your trust in our company, so we are giving you an exclusive private coupon,You can go to the official email address [email protected] to ask customer service to get it. If you have other needs, please feel free to contact us, we will do our best to provide you with better service! Finally, we wish you a happy life and all the best. Best regards. Vivi