us.vtomanReviews of vtoman.com

Response from us.vtomanJul 23, 2024

Hello， Thank you for your review. I apologize for creating such a poor impression. We are always customer focused and do not ignore any requests that we think our customers have and we are sorry that we did not make a good impression on you this time. You can email the official customer service again: [email protected] for after-sale support. We hope we can reach a common understanding, eliminate the misunderstanding, and lead to a deeper cooperation. Please feel free to contact us if you have any other questions. Wish you a happy life and all the best! Best regards. Vivi

Response from us.vtomanJul 23, 2024

Hello， We are very sorry to bring you a bad shopping experience, about your feedback we will inform the product design department, look forward to providing you with more satisfactory products in the future. In the future, if you have any questions about the use of our products, please feel free to contact us at [email protected] for technical support, we will be happy to serve you! We wish you a happy life and all the best! Best regards, Vivi

Response from us.vtomanJul 23, 2024

Hello, I am very sorry to bring you a bad shopping experience, due to the recent peak period of email response, so after-sales customer service response cycle has been extended, I hope you can understand. We have sent your order information to the after-sales department to prioritize the processing, please do not worry, although it may be a little late, but we will solve your problem. You have any other product use or other questions can be sent to the mailbox, then customer service will be unified for you to answer! Thank you again for your comment, and we wish you a happy life and all the best! Best regards. Vivi

Response from us.vtomanJul 22, 2024

Hello, Thank you very much for your love of vtoman products, your favorable comments make our work more motivated. We are looking forward to your further exploration of the product, and it is very important for us that you share your experience after fully using the product, so that we can better understand the needs of our customers and create products that satisfy you and other customers in subsequent product design and production. If you have any questions or need further support in the future, please feel free to contact us at [email protected] and we will be happy to assist you. We sincerely hope that vtoman can bring great convenience and efficiency to your work and life. Once again, thank you for your trust in us, and we wish you a happy life and all the best. Best regards, Vivi

Response from us.vtomanJul 22, 2024

Hello, We are very sorry to bring you a bad shopping experience, as we can't see your order information, so we can't assist you to deal with after-sale issues for the time being. You can send your order information to the official e-mail: [email protected] Our after-sales customer service will try to help you contact Amazon to solve the problem. We recommend that you go to the official website to buy the product if you need it later, we will be happy to serve you! Best regards. Vivi

Response from us.vtomanJul 15, 2024

Hello, I am very sorry for the bad shopping experience. Recently, due to the dramatic increase in the number of orders, so the customer service response cycle has been extended, we have added new customer service is being trained, the follow-up will bring you better service. Customer service is in order to deal with the mail, although there may be a little late, but we will certainly solve your problem, please do not worry. Please feel free to contact us if you have any other questions. Thank you very much for your support of vtoman, we look forward to serving you further. Best regards. Vivi

Response from us.vtomanJul 16, 2024

Hello， Thank you for your review and I am very sorry to have caused you such a problem. We have your order information specially marked feedback to the after-sales department, later they will contact you as a matter of priority to help you solve the problem. You pointed out the problem we will together with the feedback for verification and processing. Please wait patiently. If you have any other questions can be pointed out at that time, we will learn from each customer's comments, and strive to make products and services better, to provide you and other customers with a better shopping experience. Again, we apologize for any inconvenience caused. We wish you a happy life! Best regards. Vivi

Response from us.vtomanJul 15, 2024

Hello, We are very sorry to bring you a bad shopping experience, due to the recent large number of order inquiries, customer service response time has been extended. Due to the tight stock in our warehouse, some of the products on our UK website are temporarily out of stock. We apologize for not being able to update our stock in time, which has caused a bad impact on your shopping experience. We have informed our after-sales department to prioritize your mail and We checked the logistics background your package has been shipped on the 12th, please wait a little more patiently. In addition, we will replenish the product stock as soon as possible to resume normal supply. We hope you will continue to support VTOMAN and if you have any other questions, please feel free to contact us. Sincerest regards. Vivi