us.vtomanReviews of vtoman.com

Response from us.vtomanJan 2, 2025

Dear Customer: Thank you for your trust and support of Vtoman's energy storage products! A power outage is always a surprise to people, our products can come in handy at critical moments, holding the basic needs of life and keeping the ingredients in your home as fresh as ever, which is exactly what we created this product for in the first place. The fact that you quickly repurchased the product and recommended it to your daughter is excellent feedback. In the future, we will continue to improve and return your love with better products and services. If you have any questions, please feel free to contact our customer support team at [email protected], and we hope Vtoman will continue to be with you in every moment when you need emergency power, and we wish you peace and prosperity in your life! Best regards, Vivi

Response from us.vtomanDec 27, 2024

Hello, Thank you so much for giving us such a positive review! Your recognition and support means a lot to us and is greatly appreciated. We will continue to endeavour to provide you with quality products and excellent services to ensure your satisfaction at all times, and look forward to further cooperation with you. You have any other or needs can always contact our official mailbox: [email protected] for technical support, we will be happy to help you, and finally, we wish you a happy life! Best regards Vivi

Response from us.vtomanDec 25, 2024

Dear Customer. Thank you for your review, we realize that your shopping experience fell far short of your expectations and we apologize for that. While VTOMAN always strives for quality in the selection of our partners, it is clear that the UPS service on this occasion did not meet our standards or your expectations. We have brought this back to UPS and asked them to thoroughly investigate and improve on this matter to avoid similar situations from happening again in the future. We will also be reflecting on our own packaging and labeling processes to see if there are any improvements we can make to ensure that a similar issue does not occur again. We recommend that you install and use the item after you have received it and confirmed that it is correct. If you encounter any problems during installation or use, or have any dissatisfaction with the product, please feel free to contact us at [email protected] and we will be happy to provide you with assistance and solutions. Finally, we again sincerely apologize for any inconvenience caused and thank you for your understanding and support. We hope to have the opportunity to serve you again in the future and bring you a better shopping experience. We wish you and your family a very Merry Christmas! Best regards. Vivi

Response from us.vtomanDec 24, 2024

Hello, Thank you for your feedback and we apologize that we were unable to provide you with a satisfactory shopping experience. We see that your package is expected to arrive tomorrow, December 24th at 9:00 pm, we have sent your product tracking number to you again by email, please check. If you have any other questions or need additional assistance, please feel free to contact us. We will be happy to assist you. Best regards, Vivi

Response from us.vtomanDec 23, 2024

Dear Customer. Thank you very much for your recognition and review of our product! The charging efficiency of solar panels can be affected by a variety of factors such as weather, light intensity, etc. Equipped with a second battery pack is a good choice to ensure that you have an adequate supply of electricity in any situation. Regarding delivery, due to the size, weight and volume of the product, we have to split the order into multiple packages for delivery. This may indeed cause you some inconvenience and we apologize for this. We appreciate your understanding and patience, and we hope you can appreciate our difficulties. Thank you for your valuable comments and suggestions. We will continue to work hard to improve our products and services to provide a better shopping experience. If you have any other questions or need further assistance, please feel free to contact us. Wish you a happy life! Best regards. Vivi

Response from us.vtomanDec 21, 2024

Dear Customer. Thank you very much for your patience and sincerely apologize for any inconvenience you may have experienced in using our services. After checking, we confirmed that you contacted us through the after-sales email yesterday, and our after-sales team is actively and orderly processing all emails. Unfortunately, due to the large volume of emails, we were unable to provide you with satisfactory service in a timely manner, for which we apologize. However, please rest assured that we have conveyed your situation to our after-sales department and specifically instructed them to prioritize your emails. We promise to get in touch with you as soon as possible and provide you with a clear solution, whether it's an order cancellation, a refund or any other assistance you need. Thank you again for your understanding and patience, and please give us a little more time so that we can have the opportunity to provide you with better service. Best regards. Vivi

Response from us.vtomanDec 21, 2024

Dear Customer. Greetings! After verification, we confirm that your order has been successfully delivered today. For your feedback yesterday when you have not received the goods, we very much understand that you may therefore feel inconvenience or anxiety, for which we again sincerely apologize. At the same time, we have also communicated with the logistics company and asked them to strengthen the accuracy and timeliness of the delivery service in order to minimize the occurrence of similar situations. If you encounter any difficulties or need further assistance during the pickup process, please feel free to contact us through the following ways: Email: [email protected] Thank you again for your understanding and patience, and we look forward to continuing to provide you with excellent service. We wish you a happy life! Best regards. Vivi

Response from us.vtomanDec 21, 2024

Dear Customer. First of all, thank you very much for providing us with feedback on the issues you are experiencing with the product. We very much understand your anticipation of the new product and sincerely apologize for any inconvenience it may have caused you by not working as expected. After receiving your feedback, our after-sales team has positively responded to all your emails and expressed our willingness to provide you with after-sales service. In order to diagnose the problem more accurately, we do need you to take a video of the product failure. The purpose of this request is to help us visualize the specific failure of the product so that we can solve the problem for you more quickly. We understand that taking a video may cause you some inconvenience, but please be assured that as soon as we receive the video from you and confirm that the product is defective, we will provide you with a return label and arrange for a new replacement to be reshipped. Once again, we apologize for the problems you encountered in using our products and thank you for your patience and understanding. We look forward to resolving this issue as soon as possible and providing you with a more satisfactory service experience. If you have any other questions or need further assistance, please feel free to contact us. We wish you a happy life! Best regards. Vivi