VRAIReviews of vrai.com

When I submitted my engagement ring for it's Annual Shine, I was told the process could take up to 5 weeks. With my wedding quickly approaching in just 8 weeks, I was hopeful for a quick turnaround. Kathleen from VRAI's Client Experience Team kept me cool, calm and collected through the entire process with daily updates after we surpassed the 5 week mark. She continuously messaged the production team until we received the news that my ring was shipping. While it was a little stressful with my wedding approaching, I sincerely appreciated all of Kathleen's efforts to make sure I had a positive experience, plus my ring looks absolutely incredible!

Yi-Ting made choosing my wedding band so easy! He was so friendly and knowledgable, making the whole experience a breeze and myself and my sister feel so welcome. Thank you so much again for a lovely experience!

I had a great experience getting a beautiful eternity band for my anniversary. The staff went above and beyond to get it to me last minute so I could have it in time. I get so many compliments on it!

I bought pavé huggie hoops and they are absolutely perfect. The diamonds are dainty but give great sparkle! Love them! The staff was friendly and enthusiastic.

Andrea was sooo helpful and made the ring buying process very easy!

Hospitality on point. I had to exchange a ring size for my life partner. Since it was time sensitive (anniversary coming up) they rushed my return process so I could buy the correct ring size. They even gave me overnight shipping to ensure the correct size would arrive on time. Grateful for their customer service.

Well, I’d first like to say that we went to our appointment on a whim! Scheduled it last minute, also the first time we look at rings. And boy can I say the experience was AMAZING 🤩 Brent greeted us and his dazzling personality along with how he explained everything, made us feel welcomed and understood. We explained what we wanted, what we were looking for and he was able to work with the budget. The ring turned out GORGEOUS 🥹 everything I wanted and more!! The whole experience was incredible and can’t wait to go back and work with Brent again! Thank you so much to him and the team at VRAI 🩷

We had our appointment with Debbie at the Madrid store and she made the experience very special! She helped us handpick and customize the ring by engraving with a special date and shipping it to Portugal. 100% recommend it!!