MLS
Received damaged merchandise and they…
Received damaged merchandise and they will not give us a refund unless they process the whole thing through warranty (which tales months) and now they claim we needed to purchase the new item through them which we did not as I found a different vendor who said if the item didn't work we just send it back with no hassle!!!!!!
Response from voomisupply.comOct 20, 2025
Hi MLS, We’re very sorry to hear about your experience and completely understand your frustration. Our goal is always to make the resolution process as smooth as possible while following the manufacturer’s warranty procedures. Some items do require warranty handling directly through the manufacturer, which can unfortunately extend the timeline. That said, Please reach out to our support team at [email protected] with your order number if you have further questions. Thank you for bringing this to our attention — we truly appreciate the opportunity to make things right. — The Voomi Supply Team