Jose F.
This is ridiculous when I need to speak…
This is ridiculous when I need to speak to somebody in person not just email or a AI chat. I have to wait for a response. I asked for a call because I’m not able to get my emails because the DNS is set up not properly responses that we don’t have a representative just through email but they’re happy to take my money right away. I had to change everything back to my Go Daddy account because that was the only way that I was able to get my emails through because there’s no way for me to get a hold of somebody here or after I say in their email multiple times to please call me and they refused to
Response from VooltMay 30, 2024
Hi Jose, We're truly sorry for any inconvenience you've encountered, and we sincerely appreciate your patience as we work to resolve these issues. Effective communication is crucial, especially when it involves the technical aspects of your services. To clarify, when you host a domain with Voolt, adding MX and TXT records to your domain settings is essential. These records are critical for directing your email traffic correctly, ensuring that emails reach your inbox without issues. We're happy to inform you that we have successfully set up the MX and TXT records based on the information you provided by email yesterday. To ensure your email services function correctly, please revert your nameservers to Voolt's settings. Our support team will contact you shortly to help with this transition and make sure your email service is running smoothly. Thank you for your understanding and cooperation. We are committed to assisting you every step of the way and ensuring a quick resolution. Warm regards, Team Voolt