Bill D.
Understand the platform before committing
I spent a lot of time speaking with this company and I appreciate that they refunded the last balance amount however I cannot recommend them for several reasons that I do not wish to take further time to re explain. If you are a small service business take the time to get a Google Business Profile and try to get onto Google Local Services. Learn the Meta platform and place ads on a limited budget. Beware that the optimization option for both companies as it does not provide transparency and can quickly eat up your budgets. Imo this is a mistake that Voolt makes without proper transparency.
Response from VooltJun 30, 2025
Hi Bill, Thank you for sharing your feedback — we truly appreciate you taking the time to express your concerns. After carefully reviewing your account and having the chance to connect with you, I wanted to offer a bit more clarity about what happened: • Your campaigns had been inactive for over 30 days. Typically, when a campaign is paused for that long, we manually review and refresh it before resuming. However, when you added new funds, the system automatically resumed your previous campaign using the old settings. • Unfortunately, this caused your budget to be used immediately — before we could apply fresh optimizations or updates to help improve performance and results. • In cases like this, our usual process is to restore the balance, update and optimize the campaign, and relaunch it with the right setup to help you get the best possible outcome. We fully understand that this wasn’t the experience you expected, and we sincerely apologize for the inconvenience it caused. • Given the challenges with flexibility and the fact that our platform may not fully match your current needs, we agreed it would be best to part ways for now. As promised, we processed a full refund of your most recent $175 deposit, and the receipt has been sent to your email for your records. • We genuinely appreciate the opportunity we had to connect and resolve this directly, and we wish you and your business the very best in future projects. Thank you again for your feedback — it truly helps us improve. Best regards, The Voolt Team