Vonage for Home | United StatesReviews of vonageforhome.com

An absolute disgrace of a company. No way for you to talk to anyone with authority no matter how many times you call / email / chat. They say their porting department is "offline". All you can talk to is reps in India who can't do anything except apologize and "open tickets" that stay open forever and don't go anywhere. They have wasted my time for 23 days trying to do a simple number porting from Verizon. Super frustrating. Don't waste your time with Vonage please.

Hi Vonage, I am your Retention Account Manager for 5 yrs. Thou I am no longer Working for you, I am dead serious to say Thank You for Giving me home for 5yrs. I wanted to offer you my company who cater Live Chat Operators to provide you service, I would love to still see Vonage Growing and I am more than willing to help you cater more Customer. We crate Traffic in the businesses and produce more Customer. I tried Reaching Boss Edith Gonzalez via Facebook since we've been friends for 8 yrs now but it's unusual her not responding to me. Hope to hear your thoughts about this. Thank you My Vonage Family. Love you!!!

Was a Retention Account Manager for Vonage for 5yrs. Love Boss Edith Gonzales. Superb!!!

I got this VOIP service because they were supposed to have the best customer service. I got my equipment and there was an issue with it having to be hardwired and not having wifi so I called customer service. They couldn't help me with the issue so I asked to be transferred to cancel my account. They then proceeded to hang up on me 4 times. They finally got my account canceled but they were either purposely disconnecting me or vonage drops a whole lot of calls.

They are doing everything well

I have just signed up and have not even received the equipment yet and have received two email notifications that while they are aware of my visits to their site they say I haven't signed up. The next statement is the kicker - causing confusion and buyer's regret - these emails notify me that the price of the plan I selected is only for six months! And that they are now informing me that the offer of $9.99 a month is only for six months and then will be going to over $26.99? Before coming here I checked the receipt they sent and there is no notification of such an increase nor a 6-month limitation of promotion. I feel ripped off; uncertain and threatened. I have no idea where I stand or if I should be shopping for another service before the VOIP box arrives! I have done a search through their website, TOS, and agreement - and can't find this increase mentioned (threatened) anywhere either. Do they stand by their prices or did I fall for a bait and switch? I don't know what to do or believe. Update: After phoning Vonage CS - I was able to get the issue addressed. However, to continue service at the advertised price, I must call Vontage CS "After" the 6-month period of time, and identify myself, and only then will the price advertised remain. Yes, I'd love to send you a copy - I saved the emails. Would you like to inform me how to send them - or where to send them to the correct email address so you will get them? I'd be happy to post the emails here too if I knew how - it would save you time and show the exact wording of the statements. Note: The Vonage CS Representative I spoke to was very helpful, and the reason why I'm still a customer. The phone service has been flawless and sounds great. I was able to keep my number, (changing would have been a disaster), and a seamless process. My only issue was the difference in price after 6 months. Not that the price is currently only promotional (now), and if one doesn't sign up now, the price is increasing in 6 months, back to the regular price of $26.99. (To get people to take action now) This specific statement came after signing up and is not stated anywhere on your site - creating unnecessary confusion. It is a contract after all.

I was a client for 10+ years, and VONAGE sent me to collection instead of calling me for the LAST statement due after I sent my product back in time. THIS IS A DISGRACE, they never called me.

I've been a Vonage customer for over 15 years. I had a second line provided by a land-line provider. Because the Vonage service had worked so well for all those years, when the minimum monthly fee for the land-line hit $100 I decided to cancel the account and add a second Vonage line for about a quarter of the price. Switching was easy. > I spoke to a personable and knowledgeable Customer Service Rep about what I wanted. > When I was notified that the second Vonage line was active and that the phone number from the land-line service and been transferred, I unplugged the wire for the second phone line from the household connection and plugged it into the second phone port on the Vonage router. The second Vonage line was then instantly available. What do I like about Vonage? > the reliability > fast, efficient and friendly service the one time I needed it > the consistently good audio quality > the amount of usage data that's available whenever I want it > call forwarding to another number when the Internet service is down > the low basic monthly fee > no long distance charges KJM