Vonage for Home | United StatesReviews of vonageforhome.com

I was a Vonage customer and I canceled my service. I received an email confirming the cancellation. Two years later I discovered they had continued billing me $15.00 per month. The agent said "our records do show you cancelled." I said I would send the cancelation email. Vonage said no, we can only go by OUR records. They are not to be trusted. DO NOT USE VONAGE.

The service is extremely overpriced for the poor service.

Vonage Customer Service, Technical Support is lacking! lines are temporarily busy 0106 - only happens when calling one number | from 4 different lines on 2 different accounts | However, it does work from the mobile app. From the internet: "your device cannot connect to the outgoing network trunk". Hence the reboot of the units....... Customer Service hears the situation, hears that I unplugged the units and restarted them. C.S. calls the number fails to Identify that she is doing a test call checking the lines and confuses the guy. The older gentleman was totally confused....then C.S. wanted me to call him again. I said you have to trust what I'm saying, I'm not calling him again and I'm not going to annoy him. I'm thinking of leaving vonage just because of customer service and their lack of training on troubling shooting a situation. The line works for calling my cell phones, so what the heck? Customer Service on almost every company, since U.S. companies are Outsourcing their labor is the most frustrating, least forward progression to a resolution possible. The U.S. government should mandate if you sell your wares in the U.S. you need to have properly trained U.S. citizens to provide customer service to U.S. customers. So tired of people reading scripts who haven't a clue to listening to a situation and can't find the right page to read the script that pertains to the issue at hand. Tom.W.

It' crazy! you have to spend 1 hr trying to change a password. A long while back, the customer service was of no help! thought things would change by now. They should pay people for wasting their time.

This company is very dishonest!!! Stay away! I repeat, do not do business with them you'll be very sorry!

The sales people don't seem to know ( or care enough to ask ) about which packages are suitable for which customers, to me it was just about selling something, anything. I was sold the wrong package and it ended up costing me an extra £18 on top of my first bill. Also the tech support guys don't know what features are standard; when I had an issue, I was advised that caller display wasn't supported ( that happened twice ). Strangely enough, customer services got it right but my problem was never resolved. I'd really love to give a zero star rating but that is not an option.

Horrible the amount of telemarketing calls all day long so annoying . I got this phone for emergency calls for my elderly mother and she doesn't know how many times a day that phone rings. She has a little dementia and fraile and for her not to be able to rest because she thinks they are calling her all day long is ridiculous. Looking at another service for sure

Vonage automatically bills your credit card for the yearly subscription; however, they do not email, mail or otherwise notify you that your subscription is renewing. I have been a 19 year customer and when I tried to cancel they will not give any type of refund for the unused portion of the bill. I have a $313 yearly subscription that actually cost $493 after they add 'fees'. In my opinion it is bad customer service to have rules in place that ONLY benefit the company without regard for the customer.