VolusionReviews of volusion.com

Very good company

I have been a Volusion customer since 2009 and have experienced a slow decline in customer service over the years. Most recently I was in a chat with tech support for 90 minutes. Instead of having knowledge of the platform the tech support person took 15 -20 minutes to research the answer to my questions, providing me with a link to an article rather than a solution she was familiar with. Ultimately her suggestions did not provide the information I was looking for and after 90 minutes I ended the chat feeling I just wasted 90 minutes.

Just the best customer service with a real live person on the phone which to me is priceless. They are always so nice, patient and smart!

Our site has gone down several times within the past few months and we don’t change anything on the back end as far as redirects, hosting, or IP info. Also, we have had some major slowness lately. This could be because we have a large site but they make it seem like they can handle large sites. So hopefully they get that stuff internally running smoothly because the downtime and slowness is costing us. But other than that the past 4 years with Volusion has been pretty okay.

Great templates, many free, and the support to make it happen!

Reliable. Difficult to get through to technical support and it should always be free . Has been very reliable. More templates for free needed.

Volusion is always ready to help. Very quick to respond. Could not be happier ;-}

Too expensive for bandwidth charge.