VolusionReviews of volusion.com

Great service with stellar support once you're on a premium or pro plan.

the excellent customer service has made my choice to go with Volusion so worth it. however some assistants on the live chat were not that helpful in assisting with some technical issues. other than that, great platform to grow and manage an online store.

Good product, decent customer service. Understand not all Store scenarios will fit in a standard product, but most are covered, They do take customer feedback for feature updates to help bring better content in the future. Not a five star as they are still working at bringing some of their features up to date to better stay in line with today's world and it just takes time but they are getting there.

Many years ago I started using Volusion when I searched for an ecommerce solution it was the best out there. One of the reasons it was the best was because it had amazing tutorials that showed you how to use the website and gave you insight to everything to do with ecommerce back then it would be a 5 star review The reason for a 3 star In the past 2 years they changed there help system so now the tutorials and all help buttons in the software go to dead links. They just completely tossed all the old good information that helped new ecommerce customers it was all still relevant today. Even the articles that explained every data field in the software all help buttons go to dead links the information is all gone so if you have never used Volusion before you will have a hard time. What the company does not understand is they have made there users be more dependent on the support team to answer simple questions. Since the support team is so busy they take a long time to get back to answer these simple questions. This costs the company more money by not having all the orginal help articles and since customers can not help them selves they have to wait on support. If management from Volusion reads this then listen to a 10 year customer and make this a priorty to get your help database fixed or turn the old one back on there was nothing wrong with it. Your new support system you must see as an improvement it is not it has only about 1% of the information as before, have you ever actually used it? Go to one of the add product pages and pick any of the ? mark helpers they take you to the home page of the support page not to any helpful article like before. The whole website all the ? marks go to dead links, 10 years ago these all went to indepth information. I can only imagine what happened to the number of incoming support calls the day you took down the old support information. It must have went through the roof. Then to curb that you added chat which is cool but not if there is nobody on the otherside of the chat line. If you get soembody they will help and will be apologetic about the dead links. If you are in the business of offering website services to customers and your product/website has a bunch fo deadlinks then you need to fix them. (Let me explain they are not true deadlinks they all go to the same Support home page, not to the article that was written to help you with the datafield or items you are working on like before. The old articles are all gone you can not even find them even though the website tells you to read x article there is no article by that name in search, they just dumped years of work.) So if you go to there website and look the markeitng materials will not have dead links but sign in and use the system/product and pick any of the helpers and it takes you the same support page, no help. This is something you should have left alone and took you from a 5 star company to a 3 star company..

Adding store categories, products and overall store use it's easy and very convenient. Customer service though has decrease dramatically this past year, if you want to chat with a representative you might have to wait a few hours to get a reply. Once you get the chance to speak with a representative you should be fine because they are very helpful and really care about providing and excellent customer service. I would like to thank Jeff R for his excellent customer service and Dan for helping me improve the website design

Good service and staff really helpful no matter what the problem. Sadly they dropped their Chat line for dealing with queries.

Things in Volusion are harder than they should be about 80% of the time. Don't get me wrong you can still get the job done, but there always seems to be a easier way more apparent than the way that it actually needs to be done in Volusion.

The Volusion product is very easy to operate once the site is set up. Technical support is not often readily available, although staff is very helpful once contact is established. Pricing for additional services (seo, design, etc.) is high. Third party companies will do the same work for 1/3 of the cost.