VolusionReviews of volusion.com

I have read online reviews about different e-commerce platforms. I used to use CubeCart in the very beginning (12 years ago), but then needed to upgrade. After shopping around back in 2013, I discovered Volusion, and what set it apart from the other platforms was the fact that Volusion did NOT charge per order or for a % of sales volume. Volusion charged one flat monthly fee and nothing more. That very much attracted me. I was very pleased when they decided to include the import/export database function as a standard feature to my package, as I am very much used to directly accessing the MySQL databases, and importing/exporting databases makes accessing and uploading information MUCH easier and more convenient. Although there are some features that I'd like to see added, I have been happy with the design and coding assistance I've received from the Volusion tech support team. They are always professional and helpful, and if they are not able to help me immediately, they then refer my query up to the respective department, and I then receive the answer or assistance that I need. I don't know why others online are very critical of Volusion, but being a one-person company, I have very much, sincerely appreciated Volusion's tech support as it is almost like having my own in-house team. Having that kind of support, compared to my previous experience with CubeCart, has provided such relief to me and made my life and work less challenging. Thanks go out to the tech support staff! Also, I like the Volusion webinars that provide such valuable information. Perhaps I am naive, but I get the sense that Volusion doesn't just want to make money off its customers. I get the impression that Vollusion sincerely wants its customers to succeed, because if Volusion's customers succeed, then Volusion succeeds, which is the right philosophy for a company to have.

There are only two things that cause me anxiety! One, I like the old system of service tickets. I can write about a problem and walk away. Now I have to stick by to "chat" with an agent. Sorry, but I have other things to do. Second, the on-page editing tool is a little difficult to use. Maybe its just me who lacks the practice and experience of using it?

Good company to have host your web business. Customer service is helpful and they respond quickly. Website options are plentiful. Only drawback is data overage costs. Overall a great web hosting service.

When I do have to contact you I get a quick and correct answer right away.

Haven't had to reach out for support much but when I have, they've been courteous and helpful.

The person that helped me with my problem could not have been better. I give him Triple A+

As always volusion’s customer service is exceptional.

I have been wit Volusion for about 15 years. I tried other Platforms but at the end of the day Volusion has the best product. No headaches with plug-ins that dont work together well needed. Everything set up and ready to go. Just a small learning curb which is minimal compared to other platforms such as Shopify & Woo.