Volusion Reviews | Read Customer Reviews of volusion.com

VolusionReviews of volusion.com

3.9394 reviews
Internet & Software
Austin

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Volusion

About Volusion

Volusion is an e-commerce software that enables businesses to build, manage, and expand online stores. The software provides features for product catalog management, inventory tracking, order processing, and secure payment integration. It includes customizable themes and drag-and-drop design capabilities to facilitate site creation. Volusion offers tools for marketing, analytics, and customer relationship management, helping businesses optimize sales and monitor performance. The software aims to address challenges related to online store setup and operations by streamlining processes such as product listing, checkout, and fulfillment, allowing businesses to conduct transactions and manage store activities in a single platform.

Volusion (volusion.com) has 394 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: volusion.com
Website: volusion.com
Category: Internet & Software
Location: Austin
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 2% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Volusion reviews

394 approved reviews, newest moderated first

John G.
May 7, 2018
Very prompt when a call is scheduled
Very prompt when a call is scheduled, very knowledgeable and helpful
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GhostZapper
May 7, 2018
Simply works and the customer support…
Simply works and the customer support is excellent. My site is very simple and after a long learning process as I am a newbie to this environment it all fell into place one day and now I quickly navigate the site. Highly recommended!
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Dana
May 7, 2018
Volusion cannot bcc Trustpilot on the…
Volusion cannot bcc Trustpilot on the shipping/tracking emails sent to customers on our store. They only allow the bcc to happen on an order confirmation. This opens us up to negative reviews for cancelled orders due to using stolen credit cards/fraudulent sales on our site. Now we have to do it manually, which is a pain. I would recommend using a different e-commerce platform that is more user friendly.
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Thom I.
May 7, 2018
Lousy support for even premium level…
Lousy support for even premium level customers. Over ten years it's deteriorated to aweful.
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Sharon
May 7, 2018
I love working with the Volusion team
I love working with the Volusion team. Whenever I have an issue they take as much time as is needed to resolve it. They have incredible patience with someone like me who is only mildly savvy about tech stuff and they are so polite!!! I'd give them 15 stars!!!
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Trudy
May 7, 2018
Extremely pleased
I have been extremely pleased with the customer service & experience I am having with Volusion employees. They have truly made me feel like we’re a team and they do genuinely care about my success.
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MaryJo K.
May 7, 2018
Excellent tech support. Makes being a small business possible (not easy) but possible.
I have been a Volusion customer since 2009. The technical support at the company has gotten better and better. I love that Volusion does not charge what is called "revenue share" from my website. Volusion offers a solid deal on pricing. The only reason I am not putting in 5 stars is because they keep changing the Admin back office where I enter phone orders and the current version is much less user friendly and efficient than the one 18 months ago.
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Jessica
May 7, 2018
Volusion is clunky and confusing
Volusion is clunky and confusing, with lots of bugs deeply embedded into the user experience. Sometimes it seems like you added a feature, then some update half broke it, but you left the feature in anyway. Things other eCommerce platforms do in a breeze take hours of frustration on Volusion. (Like photo thumbnail resizing and adding images.) I read that the original founders have returned to Volusion, so maybe some of these things will be addressed.
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