VolusionReviews of volusion.com

Great site, great personable help

Extremely happy with Volusion, great product, great service and they do keep me informed of latest developments.

Great ecommerce platform and good support. The lack of a user forum to share ideas brings it down a star for me. We've been with Volusion for over 10 years with 3 stores and we are happy with the service.

Although it has a lot of capabilities, I am vey computer literate, and use all kinds of software in my job all day every day, and it was not user friendly- too complicated and time consuming to learn. I chose shopify instead, and it was much easier to do the same things. Andrew in sales was phenomenal, and listened, and helped, and was so patient, and in general the customer service team was very kind and; but not as knowledgeable as I would have expected, given the complexity of the back end of the site.

I have been using volusion for over 10 years. I like the platform and the costumer service is great.

Volusion continually makes changes without informing customers, which often has an adverse effect on the customer's website. Also, when contacting support, I will get different solutions to the same problem among various reps. It's very frustrating. The USPS integration has also been a major issue because it either doesn't work, or has major issues at random times.

Volusion was great when I had them. The themes are nice and the website functions well. The major issue I had was that I needed assistance with EVERYTHING. The platform just requires too much backend knowledge and without it, you can't do anything on your own. I would have to make a list of things I need done and call customer support (again, great customer service and the people know their stuff) to get them all addressed so I don't have to make 18 different phone calls. It took me almost a full year to get my website how I wanted it. What threw me off was the loss of features when I downgraded my account and the annual SSL renewal. In the end, I switched to Shopify because the platform was easier and all costs were included. I pay less now than I did with Volusion, I get a million more features to offer my customers, and it took me 2 days to completely rebuild my website and inventory with no help from customer support.

Difficult to handle large amounts of products. My store has roughly 30,000. Also, Volusion software only connects to a very limited amount of add-ons, you are constantly having to find and pay for connector services or have a developer custom make one. For example, Volusion doesn’t connect to MailChimp without paying for a connector called Vextras. Gets expensive to run you business the way it should. Volusion doesn’t even connect to Trustpilot, need to hire a developer to make that happen.