VolusionReviews of volusion.com

I change my website from WIX to Volusion in September 2018 and have had outstanding technical support no matter which plan you have. Personal, Plus35, Professional or Business plan. Waiting time is minimal and you always have the option for a call back. So far the longest wait I have had has been about 20 minutes day or night. Support personnel go out of there way to correct your issue and will stay on the phone with you till it gets corrected to your sanctification. Keep up the outstanding work.

Operator offered a service I did not know about to save me money. The process was seamless. Consolidating my expenses is a big plus. Volusion has been very receptive to my needs.

Platform is outdated,. Reporting convoluted or impossible. Significanttly better SaaS platforns out there.

Everyone I have worked with has been extremely helpful.

excellent support

Largely a good experience. Every ecommerce offering has its plusses and minuses, and it's hard to get the best of every one in a single service. With an upgraded account you have access to good import/export utilities and the google API which makes it simple to make bulk changes and publish your feed to sites like google, et al. I'm not a fan of the walled garden of images and pages. If I have a few hundred or thousand images to manage, the thumbnail and alternate image sizes are not trivial to change. You must resize them on your own and store them using the Volusion naming scheme, as only those file names are used for the specific image types…for example we recently changed templates and the file sizes uploaded were not appropriate for the new template. Files needed to be re-exported out locally from master PSD files and saved using the Volusion scheme and re-uploaded. Sure, it's a simple Photoshop batch operation, but one that shouldn't have to be done. And, other cart software may allow a designer to make specific changes to category and product pages as far as content goes. But, with Volusion if the field is not specifically outlined as one of the sparse variables you can enable/disable, then you're out of luck. We wanted to display our part number--a common field in the database-- on our category pages and in the shopping cart. In other software it may have been as simple as editing those page templates and adding the [productnumber] field. But, with Volusion it was a clumsy hack to get them displaying on the category page. I'm still waiting to hear from the dev team as to how we might get it listed in the cart. But, it's not all bad. Those two negatives notwithstanding, the experience has been positive. The free templates offer a good starting point for those with modest CSS and HTML experience. The API generates good code that uploads to google well. Managing the SEO at a product level is fairly straight forward, if not for a slew of clicks to get there on a product by product basis. Once done, our rankings on the search engines rise quickly. And, customer service is responsive and usually able to offer constructive suggestions.

platform is out of date and lacks functionality, reoccurring problems never get fixed

Volusion provides superior service. Whenever I get stuck they work with me until the problem is solved.