VolusionReviews of volusion.com

Thank you for the prompt service!

Experience was five star! After selecting a new Theme to re-skin our web site, project leader was assigned to project with a team of individuals helping answer question and lead in getting specific tasks accomplished. Team members were very accommodating and helpful in site going live. We are still in the process of improving site to accommodate a wholesale side. Very pleased in working with Volusion folks. Thanks

We are an experienced E-Commerce company. Coming from a custom built solution to a hosted platform had many challanges associated. Volusion transition has been both good and bad. I’ll start with the good: 1- Awesome support hours: 24/7/365 via live chat and at least 12 hours a day of phone support. All located in Austin, TX. 4 out of 5 are knowledgeable which is good. Odds are I call back and get an answer! Their strongest selling point IMO. 2- Fair cost. Top tier package is reasonably priced. No contract based on revenue. Bandwidth plays a role in fees over 30GB a month for top tier plans. 3- Reliable. A few system slowdowns in a year but Volsuion is reponsive and fixed within a few minutes. 4- Volusion experts- 3rd party web developers are good for this platform. MAK Digital does a great job. Optimum7 is good too. The bad: 1- If you have an existing ecommerce site and wish to use 301 redirects, make sure you do not have any special characters as a standard part of your old web site’s URL. Ours had a ? On each page. Ie- yoursite.u/product=?301320. Volusion cannot redirect anything with a ? Because of this we lost our entire natural rankings on the internet. 2- Certain features on the front end cannot be modified and can be a deterrent for shoppers on your site like: Quantity discount display: when adding to cart, a popup window shows the non-discounted price. In the shopping cart, the quantity proce shows up as 2 line items. 1 for full list price and a seperate one below showing the quantity discount. Can’t it simply show as 1 line item?

Tech support is great.

horrible, very unhappy with this service

Volusion has been extremely user friendly. If I have any issues or questions their employees and customer service is quick to respond and super helpful.

The service is always up and running and there is great customer support to help if needed. Many options within the store setup from payments to social media so the range of functions is impressive

I have had to use the help centre extensively over the past week which means middle of the night for the support team in Texas. Will, Brandon and Rain have been so helpful and patient, resolving virtually all of my problems. Thanks