VoippbxexpressReviews of voippbxexpress.com

Friendly and knowledgeable staff!

Great experience with knowledgeable technician Jacob! This was my first time replacing a phone system. And he definitely did his job great. !!

I had previously left a +ve feedback. But I simply cannot say the same after having dealt with them over past 2 years. Nobody with a small business (<100 extensions) should consider Cisco. Its madness. Yes the initial install cost is comparable to other systems, but the Operating cost in the long run will kill you. Every change (even the simplest one) requires a Cisco professional which is 100's of dollars. If one of your phone goes bad, you cant just buy another and switch. Again you have to buy the phone and have them configure, ship and then go though hours to get it installed. We have had 2 go bad and we are just living without em because the cost is so prohibitive. What broke the camels back was, after VOIP Express worked on our system, the system started randomly going down. WE could make outbound calls but inbound calls will drop after a single ring. Inbounds are blood supply of a small business. I paid $350 to VExpress to look at the system. They blamed the carrier. Carrier did all their tests. And besides when this issue happens, I can plug in a regular phone in the lines and make both inbound and outbound calls. They still will not own it. It got so frustrating that I asked them to either fix the system or I will rip this system out of our building and go office space on it in the parking lot. Conner accused me of threatening their employee and wanted to wash their hands off the system. Then they asked me to sign additional yearly support contract. REALLY? I have a Samsung phone system at another location with similar number of extensions. Not a single problem for over 9 years. If something goes bad, it has a GUI, I can login and change stuff myself. Phone goes bad, go to Ebay get another one. Reconnect. No config change needed. And you dont have to call someone 1000's of miles away to remotely login into PC to do the magic noone else can do. ASK YOURSELF. IS THIS HASSLE AND COST WORTH IT? There was another issue that I found and it has been bothering me, though I have no way of substantiating that it was VOIP Express. I recently found an additional Admin account that had been created on the PC that connects to the Cisco box. I am the only one who has ever had any sort of admin access on that box. I have however only allowed VOIP Express the remote access where they control mouse and Keyboard to fix the issues and left them unattended as it tooks couple of hours. This box is also part of our network so I literally freaked out when I saw the account. This is only a hunch, as I cannot substantiate how it got there.

You need the best phone system team. You need the best in the industry to accomplish timely business phone system installs. We are lucky to team with VOIP PBX Express. The fellas are exceptional in both the technical aspect & client satisfaction. Thanks everyone at VOIP PBX Express.

Just wanted to thank Connor for being patient and going above and beyond what most customer service associates would do!

Great People work with. Very helpful, patience and knowledgeable.

NOTHING WORKS RIGHT!

This is a great company to deal with, excellent customer service and extremely helpful. My company had a very complicated install and they were great to work with.