VoippbxexpressReviews of voippbxexpress.com

I had previously left a +ve feedback. But I simply cannot say the same after having dealt with them over past 2 years. Nobody with a small business (<100 extensions) should consider Cisco. Its madness. Yes the initial install cost is comparable to other systems, but the Operating cost in the long run will kill you. Every change (even the simplest one) requires a Cisco professional which is 100's of dollars. If one of your phone goes bad, you cant just buy another and switch. Again you have to buy the phone and have them configure, ship and then go though hours to get it installed. We have had 2 go bad and we are just living without em because the cost is so prohibitive. What broke the camels back was, after VOIP Express worked on our system, the system started randomly going down. WE could make outbound calls but inbound calls will drop after a single ring. Inbounds are blood supply of a small business. I paid $350 to VExpress to look at the system. They blamed the carrier. Carrier did all their tests. And besides when this issue happens, I can plug in a regular phone in the lines and make both inbound and outbound calls. They still will not own it. It got so frustrating that I asked them to either fix the system or I will rip this system out of our building and go office space on it in the parking lot. Conner accused me of threatening their employee and wanted to wash their hands off the system. Then they asked me to sign additional yearly support contract. REALLY? I have a Samsung phone system at another location with similar number of extensions. Not a single problem for over 9 years. If something goes bad, it has a GUI, I can login and change stuff myself. Phone goes bad, go to Ebay get another one. Reconnect. No config change needed. And you dont have to call someone 1000's of miles away to remotely login into PC to do the magic noone else can do. ASK YOURSELF. IS THIS HASSLE AND COST WORTH IT? There was another issue that I found and it has been bothering me, though I have no way of substantiating that it was VOIP Express. I recently found an additional Admin account that had been created on the PC that connects to the Cisco box. I am the only one who has ever had any sort of admin access on that box. I have however only allowed VOIP Express the remote access where they control mouse and Keyboard to fix the issues and left them unattended as it tooks couple of hours. This box is also part of our network so I literally freaked out when I saw the account. This is only a hunch, as I cannot substantiate how it got there.

When we purchase our Cisco VOIP phone system, we wanted to use our own POE switches to connect the phones throughout our building. We were told that we needed to buy the POE switches from Voippbxexpress because they knew their switches would work and that for voicemail notifications, it was important to use them due to timing configurations in the switch. So we reluctantly purchased five 24 port Cisco POE switches from Voippbxexpress. However, once we had the system installed and setup. the voicemail notifications on the phones began to have problems. People would have voicemail on their phone but no indication on the phone. Voippbxexpress worked on it several times. The work around we were given was to power off all the switches and the PBX, then power them back on. Sometimes it would work for a while but other times it didn't. Once our service period ran out, we were told that we would need to pay for any service on the phones even though this problem was never resolved. We also had voicemail to email setup, which worked for a while and then stopped working. When we contacted them for help, we were told we would need to pay for 2 hours of service even if it only took 15 min. to fix.

We had a lot of great help getting started. We would have immediate response and help with our issues. But when it came time to cut-the-cord to where we could manage the system on our own, we were completely blindsided. The instruction manual given to us was 9 pages of NO help. So we requested another manual, but that was 1400 pages of technical gibberish. So what we thought we could manage on our own, now we can't because there was no reasonable instructions given to us. So if we asked for help, they were going to charge us hourly because we needed them to help us (again, due to lack of instructions). We also had an issue that wasn't resolved during our on-boarding, so we ended up having to pay their technician an 8-hour minimum for something that took him 45 minutes to fix and was suppose to be included in the on-boarding process. We have since figured things out on our own, but the transition period was a complete nightmare and thee worst few months of my life. Extremely disappointed.

It took over a year to actually have our system shipped, setup and working. We are actually only 85% complete. I just got tired of the hassle. Our fax line number actually got taken from us, and we still have no fax setup. This is two years later. The phone system has never been completely setup. No auto attendant, no voice mail. We have adapted. Just not great.

Very expensive tech support

To start with got a new system for a bussiness from a month we had 3 bad phones,they said they would mail a box to return them nothing was ever mailed it's been 5 months,when asking for help it's 120 an hour because the system isn't perfect it has hiccups but we have to pay for it everyone it goes down I've had this system go down at least 5 times in the last 4 months.