VoippbxexpressReviews of voippbxexpress.com

Jacob was great at figuring out our problems and resolving them in a very timely manner. He was very polite and patient with me and everything is working great! Thanks Jacob!!!

Jacob was great and he exceeded our expectations. He was very helpful and patient in helping us setup our phone system.

Jacob was awesome. Very competent and friendly!

As the years in the IT industry pile on I have seen a rapid decline in customer service, post sale. Voip PBX Express has not adopted this idea of mediocrity. Scot, Jane, Jacob and anyone else that has worked here or currently does has always been great. Knowledgeable, courteous and prompt. Try calling Cisco on a Sunday to get support, you may have to give your left arm. This is not the case with Voip PBX. I have many of these cisco systems throughout WA state and they have always functioned just as they should. In short, affordable enterprise grade equipment and great people to work with. Highly recommended.

I honestly don't know where these positive reviews are coming from. We needed a new phone system and eventually found our way to voippbxexpress. From the beginning, there were signs that this company had no attention to detail; incorrect products in the quote, damaged equipment shipped which had to be reshipped and the final nail in the coffin - NO SITE VISIT before installation. This is a company that has you install the phones ON YOUR OWN! Now, I'm an attorney and not a phone installer, so we questioned Conner on several occasions about how difficult this would be, letting them know that down time was a significant concern if things didn't go well. He assured us "a secretary could do it". Regardless, I had two people staffed for the install including our IT pro. On the day of the installation it became clear that the install would fail after about 3 hours as our existing infrastructure did not match with the system they sent us. A site visit or inquiry should have been done BEFORE we started the process. I was unhappy but I understand some things don't always work out... this is where this organization FAILED! They stopped communicating with us and directed us to their "terms and conditions" page. Emails were spotty and short. They then cost me over $500 in fees to return everything; cost me $400 in wasted money to my IT pro and then shorted the refund for the equipment for another $150 because they "don't refund shipping" again directing me to their terms and conditions page. I would stay away from this group - check other sites, their reviews are worse on other sites.

This was a rebuild of a system that had gone down, with very little information Jacob did an excellent job of rebuilding the files and reconfiguring the system. We had some problems after start up and he was able to work through those problems . We appreciate the excellent service, thank you cliff

Jacob helped me install a new Autoattendant board. He was very patient and good at explaining the steps. He then did the configuration on the system. He took his time, explained all the options to me, and was patient with getting the system up and running. I was happy with the service from him.

Jacob is a great Engineer and knows his job very well. He also explained every step that he was making to fix our companies phone problems. Connor and this VoipPBXexpess was a great find and their customer support is A+. Very professional, very polite and explains every step in making our phone system the best it can be. Thank youi