Eric G.
Poor technical and customer service...
I honestly don't know where these positive reviews are coming from. We needed a new phone system and eventually found our way to voippbxexpress. From the beginning, there were signs that this company had no attention to detail; incorrect products in the quote, damaged equipment shipped which had to be reshipped and the final nail in the coffin - NO SITE VISIT before installation. This is a company that has you install the phones ON YOUR OWN! Now, I'm an attorney and not a phone installer, so we questioned Conner on several occasions about how difficult this would be, letting them know that down time was a significant concern if things didn't go well. He assured us "a secretary could do it". Regardless, I had two people staffed for the install including our IT pro. On the day of the installation it became clear that the install would fail after about 3 hours as our existing infrastructure did not match with the system they sent us. A site visit or inquiry should have been done BEFORE we started the process. I was unhappy but I understand some things don't always work out... this is where this organization FAILED! They stopped communicating with us and directed us to their "terms and conditions" page. Emails were spotty and short. They then cost me over $500 in fees to return everything; cost me $400 in wasted money to my IT pro and then shorted the refund for the equipment for another $150 because they "don't refund shipping" again directing me to their terms and conditions page. I would stay away from this group - check other sites, their reviews are worse on other sites.