VoippbxexpressReviews of voippbxexpress.com

They did a great job resolving the problem we had. They knew exactly how to fix it and even followed up to make sure everything was working properly.

When we purchase our Cisco VOIP phone system, we wanted to use our own POE switches to connect the phones throughout our building. We were told that we needed to buy the POE switches from Voippbxexpress because they knew their switches would work and that for voicemail notifications, it was important to use them due to timing configurations in the switch. So we reluctantly purchased five 24 port Cisco POE switches from Voippbxexpress. However, once we had the system installed and setup. the voicemail notifications on the phones began to have problems. People would have voicemail on their phone but no indication on the phone. Voippbxexpress worked on it several times. The work around we were given was to power off all the switches and the PBX, then power them back on. Sometimes it would work for a while but other times it didn't. Once our service period ran out, we were told that we would need to pay for any service on the phones even though this problem was never resolved. We also had voicemail to email setup, which worked for a while and then stopped working. When we contacted them for help, we were told we would need to pay for 2 hours of service even if it only took 15 min. to fix.

The phones themselves work fine. I do like the functions and use is relatively easy. The thing I haven't enjoyed is the customer service. Each time I have a question - weather I call or email this company - either I receive a 'we can't handle that here - you have to talk to your carrier' answer or I receive no answer at all. It's very frustrating. I have sent messages and my boss has asked them to reactivate our caller ID - and as of today we STILL do not have caller ID. Thanks, Cat - 8/2/18 this review notified the customer service department I was having a problem. This system worked perfectly - thank you so much ! my problem was resolved inside an hour and now we are up and running with caller ID. Thanks again - Cat

they are the best , when i moved my office i had issuses with the phone service and even though it had nothing to do with the phones they stood by my side and helped me get things working.. they are the best

Amazing customer service

We had a lot of great help getting started. We would have immediate response and help with our issues. But when it came time to cut-the-cord to where we could manage the system on our own, we were completely blindsided. The instruction manual given to us was 9 pages of NO help. So we requested another manual, but that was 1400 pages of technical gibberish. So what we thought we could manage on our own, now we can't because there was no reasonable instructions given to us. So if we asked for help, they were going to charge us hourly because we needed them to help us (again, due to lack of instructions). We also had an issue that wasn't resolved during our on-boarding, so we ended up having to pay their technician an 8-hour minimum for something that took him 45 minutes to fix and was suppose to be included in the on-boarding process. We have since figured things out on our own, but the transition period was a complete nightmare and thee worst few months of my life. Extremely disappointed.

It took over a year to actually have our system shipped, setup and working. We are actually only 85% complete. I just got tired of the hassle. Our fax line number actually got taken from us, and we still have no fax setup. This is two years later. The phone system has never been completely setup. No auto attendant, no voice mail. We have adapted. Just not great.

I’ve been very happy with my service from them. I have made several purchases.