Vanderbilt Mortgage and FinanceReviews of vmf.com

Carol is a racist,incompetent person,doesn’t do her job,the bosses better fire she before things go worst.

Tim is a great customer service employee. He was really helpful.

I'm a first time homeowner, for years I often heard about what kind of monsters and sharks mortgage companies could be. So becoming a homeowner I had my fears of dealing with bad mortgage companies. Boy was I fooled Vanderbilt is like family and communication is key. We had terrible ordeal with Hurricane Ida but they understand and proceeded to provide all the help they could. Courtesy calls often to check in and see how we were recovering. I just love the Tennessee accent 😍. Today I spoke with Mr. Mike and he speaks loud and clear I could here his smile in voice. I explained my situation and reason for calling in and he immediately with any question nor hesitation began providing me with assistance I didn't even was available to me. I recommend everyone to the company. You guys are awesome. Vanderbilt makes impossible things possible.

Vanderbilt is an awesome company! When I called in I talked to Pat and he was the nicest caring customer service person I've talking to in my entire LIFE!

If you are thinking of buying a home please do not do it with Vanderbilt Mortgage Inc. I bought my home and land with in 2012 with a 20 year loan. Tuesday July 20, 2021 I sent them the pay off of my home in the amount of $ 38,190.66, it is now Friday July 23,2021. And was told this morning at 9am, my funds have not been added to my loan yet, because they did not know where the funds where at. This was a done by the wiring info they had sent to my bank to be wired. I have called their bank and the funds have been setting there since Tuesday. I have spoken with 4 people about this matter this morning, and all I get is a run around about "well we got to find your funds". They charge a fee everyday that the funds are not added to my account. There for they are still making money. And all I get is we will call you back by the end of the day with good news are bad. Please do not buy from this company. And if you know anyone that is wanting to buy from them, please talk them out of it.

They will lead you on and then continue to have you keep sending in documents and pay the $500 processing fee just to turn you down after you have been approved for the loan.

We financed a home with VMF 2 years ago and haven't had any problems with them. Due to the covid shut down in 2020 my wife and I were both laid-off last May, we finally had to call and request a deferred payment today. Bethany and her Supervisor went above and beyond to help us with a payment extension. Thank You VMF!

If you are thinking about buying a home through Vanderbilt mortgage you should read this review very closely I bought a home 5 years ago and the balance is only a couple thousand dollars less than the original balance and the down payment was more than that. The interest rates is high, only a very very small amount will go toward the principle the rest is interest and the rest goes into an escrow account where they pay the taxes and the insurance from that remaining portion. Their customer service is very rude and I would never ever recomend anyone to get a mortgage for a home through Vanderbilt you will never pay it off unless you pay the balance and once you sign the papers you will always be paying 5 times the value of the home in payments over the term of the loan it will cost you alot of money if you ever move the home. Please think twice before you buy a home through Vanderbilt mortgage you can read many poor reviews across the web and they say they will work with you and if you fall behind 2 months they will send you letters threatening to come and get the home and from that time on they will treat you like they own you after you settle where you were behind from being out of town and they have no option to make credit card payments to prevent that.