Vanderbilt Mortgage and FinanceReviews of vmf.com

I was lost after losing my brother in law bills past due having to help with things put me behind I did not know what i was going to do but after Speaking with Hunter Gossett he helped me sort things out by offering me different options that VMF can assist with hardship situations like myself I appreciate his kindness and patience in going far beyond to extend me every form of assistance. Things can get very tough at times and his kindness deserve to be noticed thanks Hunter we need more people like you that care!!!

Robin Rhines was helpful, knowledgeable, and went above and beyond to help me stay in my home. Excellent Customer service is hard to come by now a days. She has restored my faith in humanity. I've been not well doing better now but it's very hard to go thru. Robin made my stress level much better too!

Customer service rep Juana and her supervisor Natasha was very helpful and informative on giving me the direction that I needed with my account.

I personally don't like the fact that I'm not allowed to pay my taxes or insurance, I'm quite capable of doing that myself. I have a loan of 29,000, with 23 years to pay it off.. imagine that!!!, I'm paying 500.00 a month and only 50.00 is going toward my principle, that sucks, I'm trying to get a loan from the bank so I can see my principle go down each month, I'm 70 years old, I don't want to be paying this for 23 years, I will be 93 years and still paying off a loan …Lets be REAL!!! allow me to pay my own taxes and insurance and apply the money I pay monthly to my principal...that will make me very happy, I'm going to speak to a member of congress and see if this is even legal... there has to be a better way....VERY DISCOURAGING, SO IF YOU'RE LOOKING TO FINANCE A MOBLE OR MODULAR HOME, PLEASE GO TO A BANK FOR YOUR LOAN....however I spoke with Sherry Watson, she is amazing, very thorough and nice, excellent customer service, she explained the escrow to me and answered all of my questions... I think the only solution is to get a bank loan and leave Vanderbilt alone, I do not recommend them if you're in your late 60's or 70's.. unless you live to be 100....it will take that long to pay them off....I gice SHERRY WATSON 5 STARS!!!!!!!!!!! SHE IS THE ONLY ONE THERE I WILL SPEAK WITH, ONE GUY TOLD ME THEY NEEDED OUR INTEREST TO HELP THEIR EMPLOYEES ETC, HE WAS TERRIBLE, WISH I REMEMBERED HIS NAME..... KEEP DOING A GOOD JOB SHERRY....

They are very helpful and understanding especially with me dealing with hardship. Luke, Sierra and Sherri are very helpful. Thanks for you all understanding

The woman I talked to(Christy Tuller) was amazing help and helped me get my mortgage back on track. If you’re scared to call for you, think you’re gonna get in trouble call them and they can help you out. I thought I was going to get in trouble or have something happen to my house or anything bad happened but she help me realize that there is no point in me not asking for help because they help you. I definitely appreciate Vanderbilt mortgage, and Miss Christie.

They helped me out alot.

Steer clear of this place. The communication is virtually non existent unless you hunt them down for days. Loan processors NEVER answer their phones. Very frustrating when you are trying to get answers about your HOME!! Lackadaisical with your money. They say one thing, then do another. Very poor customer service all the way around.