Vivtone Hearing AidsVivtone Hearing Aids is a company that specializes in providing high-quality over-the-counter (OTC) hearing aids at affordable prices to customers in the United States. --- Our goal is to make hearing aids accessible to anyone who needs them, regardless of their financial situation. --- We believe that everyone should have the opportunity to enjoy the benefits of improved hearing, and we strive to provide our customers with the best products and services possible.
Vivtone Hearing Aids (vivtone.com) has 339 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Allen G.
I have had excellent customer service and the hearing aids are working great. This is my first time wearing hearing aids and the transition has been very smooth. I especially like the case than recharges the hearing aids. It's nice to know I always have a "recharge: when needed. Thanks you Vivtone!
Jerry B.
easy transaction two weeks now my xpure still working fine
Rebecca S.
My hearing aid fit perfect in my ear.
Jim C.
More knowledge with reps who answer phone.
Ronald L.
Rapid shipment of the hearing aids I ordered was the first nice thing that happened. But the second thing was great! I read the instructions, placed them in my ears and I was astounded by the clarity and good volume level of these aids. I would highly recommend these to anyone lloking for help with their hearing.
John B.
The left unit went out during the first week. After a couple weeks of trying everything, I tried to contact the company via their support group on line. They requested purchase order and I sent it two weeks ago. Got no response. Currently waiting for a return to my phone call. Suspect they are stalling so I miss the 45 day return period. Is this a legit company?
Response from Vivtone Hearing AidsOct 4, 2026
Dear John, We are truly sorry to hear about your frustrating experience with your Lucid508 hearing aid and for the lack of meaningful progress on your support request — this is absolutely not the level of service we aim to deliver, and we take your concerns very seriously. We received your message including order number 2000153‑82948101, which you referenced from your Walmart purchase dated around August 15. Unfortunately, we could not locate this specific order number within our system. This is likely because Walmart uses its own internal order identifiers, which differ from our brand‑side order numbers. Our support agent previously emailed you requesting the correct retailer order reference to pull up your purchase record, but we have not yet heard back from you. We completely understand you would prefer direct resolution for a left‑unit failure rather than technical troubleshooting steps. The cleaning and charging‑contact tips shared in our email were only preliminary general checks, and we do not expect you to rely solely on those to resolve a hardware fault. Our goal is to move straight to your requested solution: either a replacement unit or formal return authorization, once we validate your purchase. We are not stalling and would never intentionally delay communications to let a return window expire. We want to resolve your case right away. Please reach out to us directly via our official support email: [email protected]. Kindly attach your valid Walmart purchase receipt or Walmart‑issued order confirmation in your email. This will allow us to immediately verify your purchase and proceed with your replacement or return request as you have asked. Please keep your phone number 262‑752‑7932 active so our team can reach you promptly. Again, our sincere apologies for the stress this situation has caused you. We look forward to hearing from you soon to make this right. Best regards, Customer Support Team
Alvin
Arrived on time undamaged.
Betty N.
Best thing I've ordered in years!
