Vivtone Hearing AidsVivtone Hearing Aids is a company that specializes in providing high-quality over-the-counter (OTC) hearing aids at affordable prices to customers in the United States. --- Our goal is to make hearing aids accessible to anyone who needs them, regardless of their financial situation. --- We believe that everyone should have the opportunity to enjoy the benefits of improved hearing, and we strive to provide our customers with the best products and services possible.
Vivtone Hearing Aids (vivtone.com) has 339 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Edward C.
I have the Lucid 508 hearing aids I love them and that the service that they give is outstanding I had a few questions and they answered them immediately and I was so happy with I told all my friends about them
Bill Casagrande C.
Let's explore a better option! Unfortunately, this product falls short of expectations. Persistent connection and feedback issues have been a significant challenge. The customer service response time could be much better. I've reached out via email, call, and text, but answers have been slow to arrive. Interestingly, the Main Office address appears to be a self-storage unit, while the returns address is listed as a multi-tenant industrial park. When I opted for expedited shipping, it didn't quite live up to its promise. The tracking label number was provided days after payment, and shipping took several more days. Upon inquiry about these delays, the team recited policies without resolving the issue. The 'free trial' period comes with unexpected costs, as return shipping labels aren't provided, resulting in a $15 UPS fee. After returning the product, inspection took several weeks. Seeking a resolution, I filed a dispute with my credit card company and had my $400+ refunded. However, Vivtone Hearing declined my request for a $15 refund for return shipping. The Xpure Bluetooth model, priced at $549, wasn't worth the hassle and expense.
Response from Vivtone Hearing AidsOct 17, 2026
Hi Bill, We appreciate you taking the time to share your full experience with our Xpure hearing aids, and we deeply apologize for all the inconvenience and frustration you encountered. We understand how stressful it is when facing device connection issues, slow communication and unexpected fees during returns. Our customer support team responded to your return request promptly and sent multiple follow-up emails. It seems these messages went to your spam folder, which created the impression of delayed replies. We are glad we successfully processed your product refund. Regarding the return shipping cost, our official return policy states: return shipping fees are the customer’s responsibility if the return is initiated for customer-related reasons. If returns are due to our error such as damaged or incorrect items upon delivery, we will cover the return shipping cost. We sincerely regret that we were unable to reach an agreement with you on the $15 UPS return shipping charge. We take your feedback seriously about Bluetooth connection/feedback issues, slow response perception, expedited shipping tracking delay, and the inspection timeline. We are reviewing these points internally to improve our product stability, shipping workflow, and customer service experience. If you have any further questions, please contact us at [email protected] or 833-938-1277. Sincerely, Vivtone Customer Support
Vincent L.
Getting the aids was very easy. They work great and I am very pleased that they are this good for the price I paid!
Rod D.
I've had the Synctune's a couple of weeks now and am impressed. Worth the money for sure. They seemlessly switch to answer my phone or listen to music. I can hear them both perfectly now. Two thumbs up.
Mitch
The minis came in promptly and work as well as expected. Reasonably comfortable and relatively easy to use.
Eddie H.
it took awhile for my hearing Aids to get here,
Joel
Easy to order and on time delivery. Product appears to be very well made with well written instructions. Still in the process of charging them so no input on how well they perform.
Dena
Just received them today, so far so good!
