Vivtone Hearing Aids is a company that specializes in providing high-quality over-the-counter (OTC) hearing aids at affordable prices to customers in the United States. --- Our goal is to make hearing aids accessible to anyone who needs them, regardless of their financial situation. --- We believe that everyone should have the opportunity to enjoy the benefits of improved hearing, and we strive to provide our customers with the best products and services possible.
Vivtone Hearing Aids (vivtone.com) has 339 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
vivtone.com
Website
vivtone.com
Category
Vision & Hearing
Listed on Five Star Index
2026
About these reviews
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The company replied to 8% of reviews.
Latest
Most recent review: October 2026.
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They work really good unlike other companies I've tried in the past. Thank you for helping with this experience.
VI
Vilma
Absolutely recommend
Works perfectly and I didn’t have to spend $thousands! I can hear the TV perfectly and I don’t need subtitles. Conversations are clear and easy to understand. Incredible easy to use. I’m 90 and I figured out how to use them with no assistance. Absolutely recommend these hearing aids.
SU
Susan
Purchased the Pro20 hearing aids as a…
Purchased the Pro20 hearing aids as a back up for my husband. Receive 3/16/26. When they were fully charged on 3/17/26, he tried to put them on. Did not matter what volume or mode, all they did was squelch constantly. He has had hearing aids for over 15 years. These are the worst product ever.
I have been trying to return them per their 45-day money back guarantee since 3/17/26 11:30am after trying them. First, she tried to upgrade me to bluetooth. His pirmary aid are bluetooth and of much better quality. Then I told I have to take a picture. the have the order they know what I order (two hearing aids, a charger and extra tubes/earbuds.
I have go to my CC company to dispute the charge.
DO NOT WASTE YOUR MONEY ON THE PRO20. IN FACT i RECOMMEND YOU LOOK AT A DIFFERENT MANUFACTURE.
Response from Vivtone Hearing AidsApr 7, 2026
We are truly sorry to hear about your experience, and we completely understand why you feel so disappointed and frustrated.
When you purchased the Pro20 as a backup for your husband, you should have received a product that worked properly and a return process that felt clear and supportive. From what you described, we did not meet that expectation, and we sincerely apologise.
We are especially sorry for the trouble caused by the constant squealing issue. We understand that your husband has many years of experience wearing hearing aids, so we recognise that this was not simply a matter of adjustment, but a genuinely poor product experience.
We also regret that our communication about the next steps added to your frustration. We would like to clarify that the free upgrade offered by our team was only intended as a goodwill gesture to make up for the poor experience with the original product. It was never meant to affect, replace, or reduce your right to request a refund under our 45-day money-back guarantee. If you were not satisfied with the upgraded product either, you would still be able to apply for a refund and get a renewed 45-day money-back guarantee from the date you received the free upgrade product.
We are very sorry that this was not explained more clearly at the time. We understand how this may have made you feel that your return request was not being properly handled, and we are sorry for that.
Your feedback is important, and we take it seriously. We would still welcome the opportunity to review your case again and work toward a fair resolution. Please contact us at [email protected] with your order number, and we will make sure a senior member of our support team follows up with priority.
Thank you for sharing your experience. We are sorry we let you down, and we are committed to improving both our products and the support we provide to our customers.
RM
Robynn M.
Love the size
Haven’t had a chance to them through their paces just yet; however, the look and weight in my hand says we finally have a winner. This pair will be my 5th try. Wish me luck.
LH
Lori H.
I am so happy with my new "ears"
I am so happy with my new "ears"! I can hear the birds again and am much less stressed by meeting new people because I can HEAR them!
WM
William M.
I am not new to inner ear hearing aids…
I am not new to inner ear hearing aids and often struggled with fit, noise squealing and a itching in the ear canal while wearing previous aids.
All of this vanished with the purchase and use of my vivtone hearing aids. Coupled with really advanced hearing. I'm immensely satisfied and encourage anyone who is experiencing the issues I had with other hearing aids to try these out.
JW
John W. D.
Great hearing aidsVivtone hearing aids are excellent…
Vivtone hearing aids are excellent quality and the support service for them is first class.
SC
Steve C.
So far….so good!👍
I received my Vivtone SyncTune Hearing Aids in THREE days!!! Today is my third day wearing them and I can’t believe how many things I’m hearing! I’ve worn hearing aids for 7 years. I had two different brands and both were behind the ear style. I decided to go with “in the ear” this time. Although it will take some time to get use to feeling them in my ear, I’m very pleased with the quality of my hearing. They are definitely “user friendly” with no app to download. The charger sanitizes the aids as well as removes any moisture! All of this for more than 10x less than I paid for my last pair of hearing aids!!!! I’m early into using my Vivtone SyncTune hearing aids but I can definitely say “So far so good!” 👍
