VivintReviews of vivint.security

Salesman came in my neighborhood past no solicitation signs, knocked on my door with a no solicitation sign on it. He tried to small talk me. I let him know to leave it was a no solicitation neighborhood. I will never do business with door to door companies that can’t read or just disregard peoples privacy. BTW in my state the solicitor could face charges for trespassing. Ironic for someone selling security.

This is definitely the worst scam act I've ever seen and I've been around the block. First of all I was led to believe that the security system was a lease monthly agreement. There was never anything said about taking out a loan. The only thing said about that was when the salesman lied and said I made 45000 a year when I told him I was unemployed. Then I get a letter a few days later saying I owe Fortiva 4000 thousand dollars . I immediately started calling both of these scammers telling them to remove their junk off my house with no response. I took it off myself after a month . They are trying to say I still owe them . We'll see about that. Bottom line Vivint and Fortiva are crooks . DO NOT DO BUISINESS WITH THEM. They should be stopped from doing this to people

I definitely, would’ve given a zero if I could. This company has been fraudulent and shady from the beginning of getting my equipment installed in 2019. The equipment is low quality and not dependable. it’s supposed to has been a nightmare. Ive been trying to cancel service for years. They went from $34 service fee to $64 without even notifying you. I’m unemployed and don’t have a job and I need to cancel the service and they refused to do it. I am forced to close out my bank account in order for them to stop taking my money. The sad part is they’ve never provided adequate service or equipment from the start. What does it take to cancel service anymore? I have small kids that need food but Vivint wont cancel my service. I dont know what to do to stop them from taking my money. How is this possible? Our country allowing this to happen is despicable.

Vivint will sell you the world but its a bunch of lies. I had Vivint for fours years till the contract ended. The wireless sensors for starters alway go offline.. No the battery is not dead. Have to reboot the panel once a week as to the issue. Todate still no siren by Vivint if the alarm trips you cannot hear it minus the panel making a faint beeping sound then someone talking. Do not fall for the Z-Wave technology as with Vivint nothing works more so the 3rd party sirens. Countless doorbell sellers by Vivint will always come by even when you have a Vivint sign posted. They will knock and you tell them when is the siren coming. Followed by in a few months we know its an issue and everyone tells us that. Finally if you switch after the contract is up beware that Vivint likely messed up your wiring in the box so moving to another company is going to a be pain. I moved to Ring as they have retro kit so I can retain wired sensors and a one hours job for the tech took 3 hours thanks to Vivint.

Based upon my experiences and observations as a 10+ year Vivint customer, Vivint is a thing of the past, not an IoT (Internet of Things). Tired of being unable to log-in to Vivint apps for no reason, feeling ripped off by discrepancies between the physical hub controls and controls in the Smart Phone App, including being unable to establish recording zone areas in the smart app, being unable to download recorded video clips for police upon their request (I have the Vivint Sky Hub), I’ve been highly motivated to discover vastly superior security options, and they were easy to find. Doesn’t the inability to download recorded clips defeat the purpose of paying for Vivint and its self-praised NVR? Vivint has, however, informed me that I can rectify this problem by paying for a 3rd — yes, a third — Vivint hub since I’ve been a Vivint customer and the hubs are quite expensive. No spank you!!! For what Vivint squeezed me for each month—in just 1 month’s bill—I can buy, always own and always use (for no additional cost) an IP camera NVR w/ 1TB, 2TB or 4TB of “internal storage” (no cloud service needed) from a popular Chinese online marketplace, where, still within the same one month’s bill, I can also buy compatible 4k, 6k or 8k/IP/WI-FI cameras w/ zooms exceeding Vivint’s (6x,8x and even up to 20x), some of which even have smart tracking features. And for what I pay Vivint “for protection” (no pun intended) in the following month’s, I could also add any number of smart hubs from another worldwide, online marketplace and connect all my existing, over-priced, Vivint-bought devices, and/or connect I’ve seen up to 200 wireless devices, while still have options for rule-based notifications, including SMS and recorded voice messages that can be sent to emergency services. That saves me a lot in “protection payments” to Vivint, a company that, in my humble opinion, has ceased to offer anything competitive in today’s security market for years. By the way, after calling and canceling my Vivint services, a Vivint rep, after trying multiple other tactics to change our minds, informed us that there would be a 1 month long delay in processing our cancellation request, and our cancellation request would not be effective until we send an email or fax to addresses and numbers that, as we discovered the same day, were completely invalid. Does that sound ethical and on-the-up-and-up to you, or does it sound like the tactics of trench coated thugs associated with the oldest racket in antiquity? You decide. Vivint does offer benefits for referring friends. So, I’m referring the FTC (Federal Trade Commission) to Vivint.

We had a sales rep come to our door In a brand new neighborhood. He came in and said that Vivint was doing a buyout of our previous security system. He told us that they would install the system and submit the buyout form and that Vivint would send us a Visa Gift card to be able to call our previous company and pay the contract off. He said we had 60 days to claim the buyout of our contract but we had 72 hours to "test drive" the system. We went for it. The first issue was the he had the installer at our house at 9:30 at night. It took the installer until 3 in the morning to finish the install. I started looking into the buyout form 2 days later and learned that he lied to us. We had to pay off our previous company and submit the payment completion to Vivint for them to reimburse us. If I hadn't looked at the buyout form, I would have been stuck in both contracts and paying for both systems when I could have only used one. I submitted the cancellation to Vivint and the "reimbursement" they were going to give us wouldn't have even covered the cost of our contract with the other system. We scheduled the installer to come take the equipment from our home today. While he was here, he blew the chime box for the doorbell. He told us he submitted an email to the claims department. The claims department called us and told us that we had to pay out of pocket for an electrician to come out and fix it and then send them the invoice for them to send us a check for it whenever they could. They also left our panel for the previous system on the floor in front of the hole in the wall that they left. So not only do I have to call our previous company and pay a rollout fee for them to come fix what Vivint broke and left, but now I also have to pay for an electrician out of pocket to come fix the doorbell because precautions weren't taken when taking the system out. The entire process was super unprofessional. I shouldn't have had the installer in my home until 3 in the morning and the lies that the sales rep told us, even though I specifically asked him if we would have to pay our previous company first and he said no, are unprofessional business practice at the least. I will never use Vivint again and I am glad that I pay attention to contracts so that I wasn't stuck paying for both systems. I also will not recommend Vivint to anyone.

Jared was completely knowledgeable and professional. He took the time to show me how to operate it

I shopped around quite a bit before deciding Vivint is the company I was going to use. The technician was very knowledgeable. Talked me out of using things. I did not need. He actually cut my bill in half. Did the job in four hours we have not had one false alarm, we paid for all our equipment upfront so we have a small bill every month just for monitoring so far so good. I read a lot of reviews and I really don’t understand what people are complaining about. This is not the first home we own nor the first alarm system, we had installed previous systems , a lot of false alarms I did not appreciate some of the people we spoke to over the phone or over the Internet so I wasn’t sure what I was going to do until the technician showed up. He was the key in me going with Vivint.