VivintReviews of vivint.security

My husband and I bought a home that had Vivint already installed. We contacted them to get details about their service and customer service recommended activating the service and cancelling within 2 weeks. The activation would prevent the prior owner's from having access to the system and we would receive all our money back with no issue. We called back in 10 days and was told it was a 2 day time frame for cancellation and we would not get our money back for the first month's service. Then, it took 2 HOURS to cancel the service. They needed to "check" with various departments to be sure we weren't behind on payments, didn't owe money on equipment, etc. If we disconnected before all the checks were done, they would continue to charge us. After 2 hours of complete frustration, and a significant amount of yelling on my part to "JUST CANCEL THE SERVICE, HOW HARD IS THIS?", they tried to get me to continue the service at a discounted price. Absolutely horrible. I would not recommend this company to anyone!

I've only talked to VIVINT about an estimate via telephone (have the number I used if you are interested in it) and was told: 1. Estimates are given over the phone - no written bids. 2. There are no contracts, you can quit at any time. 3. If you want you can pay for equipment up front and then pay only monthly monitoring fee, otherwise equipment costs are billed on top of the monthly monitoring fee. 4. Consumer Reports has nothing on them as far as I could find.

I hated the service and cancelled my account. I paid off the contract in July 2022. To this day I am still being billed for service because the company doesn't want to close the account. I have called Vivint multiple times to explain that my account is paid off, but nothing changes. I have sent copies of proof of payment to 2 bill collectors. My next step is small claims court.

Go away! They offer a terrible customer support when you need, I’m trying to cancel my account for over 3month and they never send me a copy of my contract, and always keep Me in the phone for over 1 hour. It’s so disrespectful with the client and unprofessional!

I called Vivint on Jan 3rd. They came to install the unit on the 6th. Very professional and clean reps! Everything World as expected! Good job Vivint!