Vivid RacingReviews of vividracing.com

Terrible customer service!! I placed an order, the charge posted on my credit card, they cancelled my order and did not refund me!! I emailed and called over 10x within the span of a week and keep getting the run around or they hang up my phone call! Avoid this company at all costs!! Update to Vivid’s reply: I have an email from your customer service stating they finally found the charge and reversed it. Avoid at all costs!

Horrible shipping no real updates for your order. You wait a week there is no status change to your order so you call and call to be told they do not have an update then you finally cancel the order and magically the item has shipped. They are trying to be a drop ship company and do not have the integrations with their drop ship partners to give you real status updates on the parts you ordered. Not worth dealing with this reseller/drop shipper. I rather deal with someone like JEGs ordered the same suspension kit and it was on a carrier truck the next day with a valid tracking number.

never received the item 3 months we wait , and them they change the delivery time 4 months forward .....

I placed an order and called and canceled it on the 18th of June 2025. I was assured it was canceled. They sent the part anyway. I called back on June 23-2025 and was informed it was not canceled because it was already shipped but I was not notified. The second person I talked to barely spoke English and was not very knowledgeable. This is terrible customer service.

I ordered a grill.for.my jeep that said was in-stock. After a week of it not showing up i had to email and ask what was going on, I was informed it was out of stock and I would b issues a return..now 20 days later I have no return in my account and they are still offering that grill as in stock online...SCAMMERS STAY AWAY...

Like most companies the sales department is fast and efficient. The minute you need service it’s apparent that they only care about one thing. They turned off google reviews to protect their rating since I imagine they’ve got nothing but terrible reviews. Avoid them at all costs.

Initially everything was going well and client service was great. Up until the moment I ordered over 1k dollars worth of Enkei Wheels. Since the order, the experience has been increasingly painful. Now they are not even returning my emails. I am really concerned I was scammed out of a considerable amount of money. I would not recommend this experience to my worst enemy. STAY AWAY.

Did a Google search for bed slide for my truck. I searched it specifically with the model number. Vivid racing popped up at $999 and free shipping. I click on the link to purchase and they change the price to $1399 and want to charge $250 for shipping. I have spoken to their customer service and they don’t want to do anything about it.