Vivid RacingReviews of vividracing.com

I have to give 5 star to vivid racing because this company deserves for the way they treat their customers on the wrong way and I can tell for my experience because after 20 plus emails and numerous pictures they did not find the way to fix the return process and blame the manufacturer for the issues and just simply skip their responsibility as a seller and want me to deal with the manufacturer. Also they just stop responding my emails and never connect me with the general manager or the owner to see if they can make better decisions and showing that customers services is not their priority. So if you are looking for a business that put customers first instead of profit look the other way. Because I learn the hard way how they adress the issues and cost more than $1000 dollars. So my lost it could be your wining just go to Summit Racing or Carid even Amazon for any parts or upgrades they really will take care of you and the customer service is the best.

Initial customer service from Chris K. was great - got what I wanted ordered and all the details taken care of relatively quickly. The product I ordered takes 5+ months. It has been over 5 months which is fine, there is no guarantee, however I do wish Vivid Racing would reach out at the 5 month period just to give an update, and if no update is available, a simple, "we haven't forgotten about you and will provide with updates as soon as we get them." As business owner myself, that level of customer service goes a very long way.

Great product very happy

Just great, no need to say slot!!!!

great support!

Excellent customer service regarding a return request.

very receptive and with frequent updates

Alex has been amazing, going out of his way to make sure I’m educated on what I’m ordering and you can hear his passion for work in his voice. It’s extremely refreshing