Vivid RacingReviews of vividracing.com

Shipping was fast, received 2 days after ordering and delivered on a Sunday, unfortunately the flair fittings that connect the brake hose to the ABS control module were not the right size. Since it was a SS line, could not re-flare the the tip and put on the 11mm fitting from the old hose, thus a total loss.

First of all I have never used Vivid racing before, website is easy to navigate and to use. Had everything in stock that I ordered gave me a good shipping time. But they did not disclose until after you placed your order that all your stuff is coming from different vendors. Ordered a total of seven items. The items came separate from each other, and from three different delivery services. Customer support gave wrong tracking number and made me believe my stuff was delivered to somebody else. It was easy to order a nightmare to receive. I did receive all my product. I'm sure I will use them in the future but not for anything that you want delivered in a timely fashion.

The item I ordered arrived in great condition and the price was competitive. But I didn't see anywhere on the website that the item would be drop shipped from the vendor and not from a company owned warehouse. This added time to the shipping I wasn't expecting. This was the first time I have used this company. And I wasn't time crunched on this project (because it was not my primary bike). But I have projects that need timely shipments and not knowing CLEARLY that the item is in stock and on it's way verses drop shipped from a vendor and delayed 3-10 days is a problem. I wish Vivid Racing all the luck in the world! I'm sure I'll use them again, but only as a last resort since I can't be sure of the shipping time. If they only clearly stated "in stock" verses "drop ship". Maybe I just missed the notice. Good Luck and Thanks!

First time customer when I ordered an AEM cold air intake on July 30, 2023 with their website saying they’ve got the part in stock. The payment process immediately started and I would get an email when the item shipped. A week later I still haven’t received an email and I called to ask why the item hasn’t shipped. I was informed it was because of the manufacturer not having the item in stock and that’s when I found out vivid racing is a drop shipper, the middle man. A little off putting that I wasn’t informed and instead had to reach out to find out about my order. Was told the part would be sent out next week around Friday, August 11 instead. Fine, it’s just a week more than what I was told originally, no biggie. Friday, August 11 comes around and I still don’t have an email confirmation. I contacted customer support and was told that vivid racing has reached out to the manufacturer through email and the manufacturer emailed back and said it won’t ship until the August 18, 2023. Vivid racing told me the part won’t be shipped until a few days later to it being changed to two weeks later with each call “pushing the order a week back”. I understand things happen but I hope this doesn’t turn into the many other one star reviews where I’ll have to fight to cancel the order if I have to wait “another week”. I don’t want to cancel it but after reading the many one star reviews and dealing with this small wait but expecting it not to take more than a week, if I’m told to wait on or around August 18, I’m canceling my order. I will update my review and rating depending on what is thrown my way when August 18 comes around. Edit: 08-27-2023 Got the part on the 18th of August. The intake tube wasn’t properly welded and has a long gash inside the tube where the welder was. The hose connector had dry rot. Contacted AEM for replacements and it took another week to get them on 08-25-2023. The new hose connector was fine but the intake STILL has the same issues as the first one. I was excited to finally install everything today and wouldn’t you know it, the heat shield doesn’t fit properly. Hole 1 lines up but then 2 and 3 don’t. Hole 2 lines up but holes 1 and 3 don’t, etc. At this point I am done and am going to return everything for a refund. This is absolutely ridiculous! I’m still keeping this review at three stars as I didn’t appreciate vivid saying they had the part in stock and then I had to wait much longer than what I was originally told.

What I didn't like is they advertised a part that I could not get and I ordered it and then my order got canceled and I didn't get a real answer why .I ordered a brake booster with master cylinder. I ordered it twice and twice my order was canceled. You shouldn't advertised a part when you don't have it or can not get.It wouldn't have bothered me nearly as bad if I couldn't have gotten it as to see it advertised and then not be able to get it.