Vivid RacingReviews of vividracing.com

I made a purchase from vivid for $572 . When I never received an update on my shipping I contacted them only to find out the don't have the items and don't know when they will get them. But they took my money this is terrible and deceitful. Don't trust them

I purchased a Answer dirt bike helmet through vivid racing well over a month ago do to it being a size too small and since then I have been trying to return the helmet. I have sent multiple emails and have made multiple calls each time I am told that the department which processes returns will contact me and explain how I should proceed. NO ONE ever contacts you back. This company is one of the worst I’ve dealt with yet and all I want is my money back.

I ordered hub centric rings on May 6, 2021 at 5:53PM EST. I called Vivid Racing at 6:05PM re: that I wanted to cancel my order. I spoke with a Vivid Racing customer service representative to cancel the order. The representative advice she would cancel the order. I was good to go, no further action was required. May 11, 2021 6:39PM I received an email that Vivid Racing cannot cancel my order has been shipped. May 12, 2021 at 12:46Pm I received a notification from FedEx that a package has arrived. At 3:15PM I picked up the package directly from a FedEx location. The package said it was from Tanabe I'm California not from Arizona where Vivid Racing is located. So I open the package to find out it is the hub centric rings that was canceled. May 12, 2021 3:48PM I called Vivid Racing to discuss the order I canceled. I spoke to Ursy Horsteen with Vivid Racing re: advice that is canceled the order with a previous Vivid Racing representative. Ursy advised that the cancellation process takes 2 to 3 business days. I notified Ursy that I spoke with representative that stated the cancellation was processed. Ursy advised I was misinformed and did not know why the previous representative did not tell myself of the it company protocol. I advised I cancelled the my order and never wanted the hub centric rings. I requested to speak to a supervisor. I was denied. Ursy kept repeating company protocols. I notified that it was their representative's mishandling that brought us to this situation. Ursy acknowledged the problem with my interaction with the previous representative. Then denied myself a refund. I did not want the items and advised I would go back to FedEx to return them. Ursy advised the item was processed and received. She would not issue a refund. Ursy advised that I would email pictures of the box and items to a link she sent to my email. Vivid Racing would forward the email to the manufacture to find out if they would issue a refund to myself. Ursy advised that she could not guarantee I would get a refund. Even if I followed their protocol. In addition, she advised that she could not guarantee if the manufacturer would take back the items to get returned. At this point I was furious, even I took the proper steps I was at the mercy of the Vivid Racing and the manufacture. I was left with no options. So I sent the photos per Ursy at Vivid Racing on May 12, 2021 at 4:06 PM I emailed the photos to Ursy. May 13, 2021 12:23PM I received an email from Ursy that the manufacture would charge a 20% restocking fee, I would have to pay for shipping. The total was $53.74. Shipping alone is $15.74. The 20% restocking fee is $8.60 leaving a cost of $23.34. The items totaled $38.00 - $23.34 = $14.66 refund. This is simply outrageous. I called and canceled the order. Vivid Racing's representative canceled the order. The representative did not advise myself of the 2-3 day protocol to cancel. So I am getting punished with undue penalties because of Vivid Racing's representative neglecting to do their job properly. So I am left stuck. This is a terrible experience that left me hanging.

I'm fine with delays in the current environment. I understand with covid and such. I've ordered plenty of parts and experienced plenty of delays.What I'm not ok with is deceptive customer service. I inquired about my order from January as I expected there would be more delays. I get my response on April 1st with this "The manufacturer is just waiting for their stocking order to arrive any time and once processed into their stock, they will have your order get shipped shortly after." I didn't think think they would lie about my order on April 1st as that would be in bad taste. So imagine how pissed I was to discover this delay at the end of April when I haven't heard anything, "Unfortunately, the manufacturer has informed us that the current ESD for this order is mid-late June." Based on other websites I think we can call it late June as it almost appears that my 5 month old order could be ordered today from a variety of sources and you would receive the same time and maybe even before me. It's a good thing my order appeared to be shipping any day in April!

Ordered a part on 4/10/21, still have not received. On endless hold. The website never states out of stock until they take your order. Will never order from here ever again. Should've checked BBB reviews first before I ever ordered here. Same awful complaints.

All started with their website telling me they had the part I needed, and until 3 days later when I call for shipping information do I find out its back ordered for 8 weeks. With no email to inform me then now been waiting 5 days for my money back nothing yet.

I bought a rim for my truck they sent me the wrong bolt pattern and they wouldn’t give me a refund or another rim even though it was their fault never do business with these people again

I ordered parts on December 13th, 2020, that was shipped via FedEx to Iceland. When the shipment arrived I did not receive all parts ordered. My issue has still not been resolved today March 7th, 2021. No replies from their customer service for a month. I can not recommend this company and will never have business with them again.