Vivid RacingReviews of vividracing.com

*BEWARE SCAM SITE* This is not a real company, it is run by a group of scam artist stealing credit card information, what ever you do do not order from the website, nothing is actually in stock, they will take your money and card information and attempt to make a large fraudulent charge on your credit account. It’s insane the website is even still up seeing how many other negative experiences there are. BUYER BEWARE

Look elsewhere. Horrible customer service. Unable to fulfill orders. Good luck dealing with their AI chat. Pay attention to all the 1 star reviews and expect problems.

This is the second order I've placed for parts that your website claims are in stock, only to have my order cancelled because they were actually discontinued. Your website isn't up to date, and your inventory is falsely advertised

I ordered carbon fiber fenders, they were listed as ready to install, they in fact were not, they had to be drilled out. This was after I already had them coated professionally and buffed out due to clouding, after they were drilled, the “vent” was installed an inch or more too low on the product that my OEM side skirts wouldn’t go back on. The whole product essentially needed to be Frankensteined to fit. When I called to let them know, they asked if I wanted to send them back for a refund. THEY ALREADY WERE COATED AND DRILLED. Whoever did the customer service for this issue needed pictures on pictures on video to believe there was a problem. So the solution after my having to spend extra to have these made right, was to offer me a 110$ refund. On a $1000 product that was essentially defective on arrival. I wouldn’t trust what is listed nor purchase from them again.

I ordered a set of four exhaust tips because the product page showed the item was in stock. Instead, I received only three. This was not buyer’s remorse—it was an incomplete order. After contacting customer service, rather than taking responsibility for shipping an incomplete order, I was told I would have to pay a 25% restocking fee and return shipping to send everything back. At the time I placed my order, this restocking fee was not clearly disclosed during checkout. An incomplete shipment is a fulfillment error, not a customer mistake. Customers should not be penalized for returning an order that was never delivered as purchased. Before buying, I also looked into other customer experiences and found numerous complaints describing similar issues involving inventory accuracy, delays, returns, refunds, and customer service. My experience unfortunately matched that pattern. Update 8/5/2026: After I posted this review, the company contacted me and offered to waive the restocking fee and issue a full refund—but only if I removed my review. I declined because I believe reviews should reflect customers' actual experiences, not be exchanged for refunds. The fact that the company was willing to waive the fee only after a negative review, rather than when I initially explained that they had shipped an incomplete order, speaks for itself. It should not take a public review to receive fair treatment for a fulfillment error.

Do not buy anything from Vivid Racing. Ordered rims on 5/20. Revived nothing from the company regarding the purchase. No invoice, no shipping. On 5/27 I canceled the order with the company and was told I’d receive a full refund. They shipped the product anyway. Incredibly difficult return process. Paid an $250 to return the items. On 7/15 received an email claiming they did not receive the return. Provided proof of delivery on 7/2. $973+$250=$1223, they offered a refund of $390. Find your product anywhere else.

I ordered a Rock Hard 4X4 roll cage for my Jeep TJ. I received one of 4 items and have 20 emails back and forth about the rest of my order and still no resolution. This has been going on for a month. I have been charged for all the order but don't have it all. I keep getting replys stating the Supervisor and Team are working on it. This outfit needs to be investigated.

This company sucks! Two weeks of no movement on my package. I call in and no answers for what's going on?