Vivid RacingReviews of vividracing.com

I rarely ever post reviews online, but felt it pertinent to do so with my still outstanding issue with my order placed with Vivid Racing. For reference, my order number is 1024193 placed in December of 2023. Within this order was a set of Ray’s wheels, center caps, and lug nuts, the former of which needed to be ordered from Japan with a lead time of four to five months. My ordering process was seamless as was the wait time for the wheels I wanted. The true issues began to surface once the wheels “Arrived” at Vivid Racings Facility in Gilbert, AZ. Initially, I received an email from Chris K. stating that my wheels had arrived and to pay the balance of my invoice. I attempted to do so online, but Vivid would not take any of my payment types online and had to call directly to give the credit card information to Chris K. After doing so, my credit card was charged as was expected, and then complete radio silence from Vivid. To be clear, I received an email that clearly stated that my wheels had arrived and after payment, crickets. After multiple emails to Chris K., as well as phone calls that were never responded to, I sent an email to the CS team at Vivid. Again, this response took multiple days to receive, and once it did, the CS team claimed that my wheels would now be shipping in a month. Upon hearing this, I called Chris K. again asking for a clearer update, wherein he finally responded and said that their warehouse was busy, and that he “had to go back there and have them shipped.” Good, I thought, and roughly a week later, I got a tracking notification that the wheels had shipped. The wheels arrive, and much to my surprise, they are spotless, sans the fact that the lug nuts and center caps that were ordered at the same time were missing. Frustrated, I sent emails as well as made multiple attempts to call Vivid, and got passed around and sent to voicemails. In the process of attempting to get an answer, I reached out to another Ray’s Authorized Dealer and came to find out that the center caps that were ordered alongside my wheels are, the completely wrong ones, and that the ones I need have been discontinued from Ray’s. On top of this, they also did not ship the Ray’s lug nuts needed to mount the wheels and tires. To date, and at the time of writing this, I have sent multiple emails and left multiple voicemails to the Vivid team with ZERO reply. I have since sent a request for a credit, in writing, from Vivid, to no avail and will be filing a claim for fraud for the items that have not been shipped. I would not recommend Vivid to my worst enemy. This has, single-handedly, been the worst online experience that I have had the displeasure of working through and it is still outstanding. Take my advice and seek out another company that cares for their customer service and responds promptly to issues and inquiries.

I still haven't received my order

Horrible customer service, high restocking fees, extremely strict return policy. This company does not care for customer satisfaction, only sales.

The worst!! Chrome bumper rusting after 2 months on a garage kept pickup. Vivid expected us to remove the bumper, repackage, and ship back on our own dime. All the while the pickup is not usable. A replacement was months out. Was fed a bunch of B.S. by customer service!! These people simply do not care and don't stand behind their products.

They sell product that they don’t even have and then wait 4 days to tell you that they don’t even have it. For all I know, Vivid Racing is some rando living in their mom’s basement with no product. Edit after reply: I’d prefer you don’t try to deceive people in the first place. Your rating overall rating on here is quite appropriate.

I ordered a dodge ram 2500 steering kit. In the picture it shows a synergy drag link, tie rod, and the upgraded dual fox steering stabilizers. When I received my ordered I only got a drag link and tie rod. Before I jumped the gun. I double checked the order and in the description it states, that was all that was included in the “heavy duty steering kit upgrade” I wish that could have been communicated better. Since the synergy tie rod requires extra parts to use the stock steering stabilizer. I decided to buy the upgraded dual fox stabilizers and the whole kit for an additional $800 (after I carefully read what was included) I only received the synergy stabilizer bracket. I’ve emailed them and they kept sending me a link to leave a review. I feel robbed! Update: Exactly why I’m curious why I only received a bracket? I’m still missing the dual stabilizers! You guys stopped responding to my emails. Please call me so we can resolve this.

I ordered an item from the web page that apparently wasn't available for sale. It was suggested I order this other item that was significantly more expensive. I did and found it came from Quadratech, a company I already have an account with and use regularly. It took at least three tries for the webpage to accept my purchase. How many webpage tries does it take for a customer to give up on you?

After two weeks still didn't have any shipping info. Upon trying to get any update I could only get an automated system which said in 24 hours less I would have an update which never came. Upon reaching a person he stated that the automated system can't do that... He told me they'd have an update in 24 hours again, but still no update. A third contact revealed that it hasn't been shipped and won't even ship for another 3 weeks. I cancelled my order and went elsewhere