Vitas HealthcareReviews of vitas.com

The hospital my father was in recommended Vitas and I wish I had done more research. Do not use this company if you care about your loved one and your peace of mind. My father was in their care for no less than 4 days when on New Year's Eve, Vitas failed to send my father's scheduled night nurse. We were not given ANY notice or head's up and by the time we figured it out, it was way too late to try to hire a private nurse to come care for him. This company obviously sells itself with a great marketing scheme through hospitals and nursing facilities promising "comfort" and the best care for patients, but then they do whatever they want. they are disorganized and inefficient with no communication or order. we ended up buying all the care products ourselves bc Vitas never sent any of the items they said we were supposed to receive from them. These difficult times when you are the most vulnerable, sad and exhausted, Vitas is taking advantage of people with their marketing bait and switch. They should not be offering 24 hr care if they are unable to provide it. Excuses and apologies do not help our loved ones be ok.

Worst care ever! The team nurse was nice, but the call response time was not what they promised. The doctor only came out to see my dad once since we signed up in August. He was in so much pain and they scanned him for a blood clot. We were told that he didn't have a blood clot. We ended up calling 911 and were told by the ER that he had two blood clots. They do anything they can to treat what's going on to make him uncomfortable. There is not enough space to list all the broken promises presented at admission. DO NOT USE

Unfortunately my brother in law passed away yesterday morning I wanted to express how I thought Vitas was a good company but it turned out to be a horrible experience you never yell at the family member you are supposed to show love care and respect I was yelled at by the nurse I put her on speaker phone so my husband could hear we fired them immediately ! Also my brother in law kept pulling on his foley catheter we asked them to check it numerous times when the new company took over they found that my brother in law had a 30 cc saline balloon instead of a 10 cc balloon he was in so much pain they are horrible ! the bath nurse was great until she found some crumbs on my brother in laws back she would get mad and throw them on the floor the other physical therapist that we had to wait for months finally shows up drives over an oil pan gets oil all over the driveway as she puts her foot into the pan to try to move it I asked her what she was doing and she yelled i'm not comming in with your attitude we fired this company and went with a much better qualified company who gave my brother in law and us the care we needed and deserved even if it was only 2 months with the new company he passed away peaceful and with the dignity he deserved I would stay clear away from these so called people who say they care they are horrible it makes me happy to write this review and fight for my family member trust me please it's never too late to switch to another company especially if you want the care you deserve

Nurse comes 3 times a week and is great. However, a few times they sent different nurses who had zero idea how to use a wound vac even though they said they did - result was severe breakdown of skin and infection to wound. Respite care is never available. One lovely woman comes once a week to shave my husband, cut is hair, otherwise I get no aides or help from them. (I do get 28 hours/week from VA - that is when, at age 75 and recovering from cancer I go to work, shop, run errands.) They do not provide enough meds to allow husband (and therefore, myself) to sleep through the night. They always have an excuse why they cannot follow through on promised care.

I'm sorry reading the different reviews of people that are used Vitas. I have my best positive side this company, the nurses, doctor, Social Worker helping my husband in all. Maylyn Gonzalez RN is the nurse de my husband a U.S army veteran of 93 years old, she checks my husband each she can come home, take your supplies, help me, his wife with the medications that I need give him all the week, because my time is to help my husband with the rest of needed. Many friends know that my husband is under Hospice program and in good hands team de Vitas. They are very friendly, and honest. Area of the Villages of Belvedere Manor Downs.

If I could give this company a -0000 I would!!!! I have been grieving & am just now getting to this review. I have dealt w/ this company 2x's for 2 different people. They initially cared for my mom in 2019. At that time I THOUGHT they were wonderful & a caring company. In Sept 2023, while another loved one was being cared for, I requested the records from the time my mother was in their care. I have provided requested information & made requests more times than I can count!! Initially I was even told they had NOT cared for my mother!!😖 Eventually I was told the records were "in storage & had to be retrieved". It is a year later & I STILL do NOT have ANY of my mother's records!! To make matters worse, after my 2nd loved one died in Nov 2023, I immediately requested the records. When I received THOSE records I saw where a point system was used to rate the importance of care by each individual providing the care. For this loved one, the CHAPLAIN had given a rating of (0!!!!) for importance of care or followup and I rcvd a low rating as a family member! THAT'S DESPICABLE! Especially when my loved one was in too much pain to speak at the initial visit & had been told she would be back. My loved one had continued to request to see the Chaplain. I was told NUMEROUS times she would be back, SHE NEVER WAS!!!! I initially went to VITAS for help as my loved one needed Hospice, was in jail on false charges awaiting trial, & the jail was not getting him the care he needed. Another Hospice denied treatment as they did not have a "contract" w/ the jail so it was left there. I explained the situation to VITAS & even though they had no experience dealing w/ a jail, they agreed there was no issue & they would definitely help. Initially they were great & "advocated" for what was needed. As my loved one got worse, it became a nightmare as they did NOT do what "Hospice" is supposed to. I was even told by the local director I should "just accept the situation for what it was." She told me I was being "hostile & pushy" for trying to get things desperately needed for my DYING loved one. Please note, NOTHING out of the ordinary was being requested! I'm even referring to food/Ensure a dying person needs, as well as I was asking them to VERIFY he was getting pain medication I was aware he was not. At one point I made them aware of a situation which they totally ignored & turned into an emergency! There is SO MUCH more I could put in this review! I also tried calling & reaching out to their corporate office NUMEROUS times, but they refused to speak to me & referred me back locally. The attorney even made a comment to me that what he saw was NOT hospice & "Animals are treated better" than what he witnessed! I WAS able to get my loved one home 5 days before he died, so he died at home. VITAS came to the house to set things up, but didn't do much more. I realized, too late, I had NOT even been given some important instructions or equipment I should have had. I discovered this as I called them on a weekend begging for help as my loved one was gasping for air. The nurse on the phone began argueing w/ me about equipment I should have been given, instead of sending help. He died while I was on the phone w/ her & it took well over an hour for a nurse to show up after that. In the end, I regretted ever asking VITAS for help! I was so WRONG about them! I did encounter a couple people that "seemed to care", but overall, this company does NOT care about your loved one, only $$$$$$$!!!😖😖😖😢

Asked me to leave because I was "crying too much" and it was upsetting others. When I asked to stay for a little longer because this seemed to be goodbye they said they would remove me via security.

I was very satisfied with the previous hospice care provider Covenant, prior to being bought out by Vitas. My mother was seeing a caregiver (nurse or tech) 3 times a week. Since Vitas took over she has received zero care. None. She and I are very displeased with their service and would recommend anyone considering Hospice care from this organization to run away, as fast as you can. If this is how we treat our seniors, especially those at the end of their lives, then I wonder where we have gone wrong as a society. My mother was a nurse for 35 years, caring for those to the best of her ability who were in their worst situation. And this is how she is thanked. I am in such disbelief I feel I'm beside myself. Run away. Run far, far away from Vitas.